For example, in both surveys there is an approximately a 60/40 split on customer satisfaction for customer service representatives being courteous (Apollo Group, Inc., 2011). Instead of looking to improve on their products and services, perhaps the company should be looking to their customer service. The marketing objective could improve the amount of people agreeing with the level of customer service. Customer service is as important, if not more so, than the products themselves. If a customer is not happy with service they received in a store, they are more likely not to return regardless of the quality of the product.
Offering work programs that help prepare young people for management or skilled positions is a good way to take crime off of the streets while showing to the community that the business cares about the welfare of the population. This can help bring in a group of potential profit earners for the company while at the same time reducing crime in the stores and the surrounding neighborhood. The improved reputation could only serve to bring in shoppers who are more prone to visit the larger and cheaper chains such as Walmart. While this will incur immediate liability costs as the plan is enacted, the end result benefiting the shareholders is a cheaply trained future leadership staff, an improved reputation for the company as a whole, and a long term boost in
His colleagues think he is boring because he does not go for a drink with them after work on a Friday, but this is the day he visits his mother at her home. There is no mention of a father. Did he leave at an early age or has he passed on? Does he feel guilty that his mother is in a home? He would love the job because he feels that his mother would
Staffs carry out a survey to find out how customers feel about the business and its products/services and also come up with ideas that will persuade people to buy. -Find out customers by doing market research either person or by online post -Produce adverting camping’s ob television radio online in print -Check that customers are being sent the right information about products or services to increase sales -Think of ways to get customers to by more products/services to see if changes can be made to encourage people to buy. Customers services The customer’s service team is the frontline for the business. Poor customer’s service could mean a bad reputation and fewer customers. The main task is : -Talk to customers by telephones, email, letters or face to face.
If the owner, Joel St. Marseille decides to keep both locations, he does not think that he can manage both stores alone and would therefore need to hire a trustworthy manger since his full time manager is retiring. If Joel decides to close one of the stores, which one should he close? Causal Chain of the problems: Being the fact that Connie St. Marseille had worked in the industry for many years, she was ready to retire but Joel feared the new West 49 store in the New Sudbury Centre would pose a major threat to the business. Although St. Marseille did not want West 49 to have a monopoly on the New Sudbury market, he was unsure of his ability to run both stores by himself; consequently, he had to choose whether to maintain the status quo, operate only one store or sell the entire business. External perspectives Characteristics of the industry that the company is in and industry changes over time, which you believe contribute to the problem: The industry in which Skadurz Pro operates is skateboard and snowboard equipment sales as well as clothing, shoes, and accessories sales.
There were no fast food restaurants in the 1930’s. Ray Kroc, founder of McDonald’s, didn’t open his first restaurant until the 1950’s. Food was scarce for most people during this period. There were very few, if any, local food pantries available for those in need. Welfare (as we know it), had not yet been created as a safety net for those suffering from hunger.
The fact that people had to repeatedly asked company Q to carry specific product line represents that the company is not in tune with their community and with the needs of their customers. Company Q should develop methods to research what goods are selling better in certain areas compared to what goods and merchandise is selling slower. If company Q can stay ahead of what the customer wants, the customer will feel as if the store is listening to them, knows them, and appreciates them for shopping with them . This problem can be easily remedied simply by conducting formal and informal surveys, placing suggestion box around the store, and simply asking their consumers what products they would like to purchase inside of their store. The sooner that company Q can anticipate and foresee what products are more in demand the sooner the company will be able to create a better profit margin, establish a good working relationship with the customer, and achieve a favorable public and consumer perception.
The one and only Chef intends on retirement after 25 plus years. Allowing customers to smoke in the restaurant as well as employees to smoke has also caused customers to leave. In addition to this not enforcing that everyone pays regardless of whom you know has caused the business to lose money. Lack of technology in expanding to online sales, advertisement to reach not just the town people but also other towns, and promotions to get customers in during the less profit hours are things that need to be focused on so the diner will not have to close it’s doors. In the area around the diner are a Sonic, McDonald’s, and Subway that have opened up and made sales a little difficult.
He was looking out for her well-being and thought she was going straight home. Officer ruthless did not break any laws by asking her to get into the truck because they were friends and he felt she would be safe and he had no way of knowing how long it would be before Orsen would show up. She could have been there for another thirty minutes and it was already curfew. He could not have known that that would go riding around for a half hour and get into a wreck. I find that Susie made the wrong decisions by not getting out of the truck at a stop only four doors down from her
The whites not working made it official.” (90). Burke is saying that The Great Depression didn’t hit home until it affected the white people. And the fact that no white people and as well as no black people were working made African-Americans view The Great Depression as being equal with Caucasians. African-Americans were used to these Depression conditions. Clifford Burke made the remark that their wives would go to the store and get beans and a big piece of meat to cook for dinner and the white man could not do this, if he were to bring back the same items his wife would threaten to leave him.