Case Study

608 WordsDec 17, 20113 Pages
The study that I researched involves Intel; they performed a test case study on implementing a VoIP enterprise system into their enterprise system. Intel conducted a pilot deployment of an open standards, session initiation protocol (SIP)-based voice over Internet protocol (VoIP) solution at one of their medium-sized corporate sites. This study was conducted over a six-month period. This allowed for a data capture of technology integration, cost savings, and user productivity analysis to be performed. Intel a leading company in the technology industry set out to test the benefits of implementing a VoIP system to help with cost reduction along with increased production of participants. These participants in the case study are participants who perform repetitive tasks with traditional phone systems. Some of the tasks included were looking up phone numbers, placing calls on hold, and receiving faxes. In these and other tasks performed there was a measurable increase in productivity of the participants. Other tasks that were included in the case study were accessing voicemail, forwarding calls, and sending faxes all of which had productivity savings through the pilot study. Intel Industries intentions were to service their telephony needs, some of the factors preventing Intel hesitant to move to a VoIP were in part based on financial challenges such as low cost-per-minute, self-maintained bridging systems, high compression over a voice over frame relay network, and fully depreciated hardware. Part of the information provided that is prompting enterprises to consider VoIP solutions is based on a study done by the Radicati Group that predicts 74 percent of all corporate telephony lines would be IP-based by 2009. Based on another research project done by Infonetics Research that showed the revenue from IP-capable PBX equipment would reach $10.2 billion by

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