Case Chick N Gravy Dinner Line

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Operation Management City College Case Week 5 Jaime Mesia Operation Management City College Case Week 5 Jaime Mesia Case Chick-N-Gravy Dinner Line What should Ann recommend to the manager? Data can be organized in a number of ways. One useful way is the following: Defect | | | Under filled | | Missing Item | | Spilled/Mixed | | Unacc. taste | | Improper seal | | | | #1 | #2 | | #1 | #2 | | #1 | #2 | | #1 | #2 | | #1 | #2 | | Morning | 0 | 1 | 1 | 11 | 0 | 11 | 2 | 2 | 4 | 14 | 7 | 21 | 0 | 5 | 5 | Afternoon | 3 | 1 | 4 | 0 | 7 | 7 | 4 | 6 | 10 | 0 | 1 | 1 | 1 | 5 | 6 | | 3 | 2 | 5 | 11 | 7 | 18 | 6 | 8 | 14 | 14 | 8 | 22 | 1 | 10 | 11 | This gives a breakdown by morning/afternoon as well as Line #1/Line #2. Histograms (totals, morning/afternoon, and Line #1/Line #2) could be constructed to highlight problem areas. Overall, 70 defects were found, 22 of which were classified as unacceptable taste, making this the most frequent problem. The next most frequent was missing item with 18 occurrences, and then spill/mixed, with 14 occurrences. Looking more closely at these three categories, we can see that 14 of the 22 unacceptable taste were accounted for by Line #1 in the morning, and the remainder were Line #2, also in the morning. Line #1 exhibited a similar morning problem: all 11 occurrences were in the morning. Line #2 had all 7 of its occurrences in the afternoon. 10 of 14 occurrences of spill/mixed defects occurred in the afternoon. In the improper seal category, 10 out of 11 occurrences were for Line #2. In terms of recommendations, Ann should focus on investigating what might be causing taste problems in the morning on both lines, morning problems on Line #1 for missing items and afternoon problems for Line #2 for missing items. Spill/mixed has afternoon problems on both lines, and

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