Case Analysis: Angry Branch Manager

1315 Words6 Pages
CASE FACTS: Calwest Mortgage Company’s Human Resource department has received three separate complaints regarding the management style of the Manhattan branch manger, Henry Starks. After investigating the first two complaints there had never been enough evidence to take disciplinary action against Mr. Starks; however, a third complaint has been logged and investigated. A decision must now be made on how to deal with Mr. Starks based on the evidence gathered. History of Complaints: 1. The first complaint was logged in the second month of Mr. Starks accepting the position of branch manager. The associate logging the complaint claimed that Mr. Starks had treated them poorly and had generally flawed management skills. The ensuing investigation found no evidence to collaborate the associates claim. To alleviate the situation, the associate was transferred and Mr. Starks was given counseling by the area manager, but this counseling was not noted in writing on his file. 2. The second complaint occurred only two weeks after the initial complaint and was similar in nature. In addition to complaints of his management style, there were also accusations of mistreatment of customers. Two witnesses came forward to corroborate the management style complaints, although they were not able to do so for the customer mistreatment claim. Mr. Starks, despite recommendations to the contrary by both HR and his regional manager, was never written up by his area manager and the associate entering the complaint was transferred. 3. The third complaint came via a telephone call from an associate, Sal Khan, who chose to call from his home due to his fear of retaliation. Sal stated that he had become increasingly fearful of Mr. Sparks. He described abuse in both physical and mental states, which included cursing, screaming, threatening tone and language, demeaning actions, and even
Open Document