Case Essay

670 WordsJun 7, 20153 Pages
Derrick Robinson-Pate May 25, 2015 MGT 300 Case Application 1. Keeping professionals excited about work that is routine and standardized and chaotic is a major challenge for Symantec’s managers. How could they use technical, human, and conceptual skills to maintain an environment that encourages innovations and professionalism? a. The main focus of the employees of Symantec is basically grounded on the technical side of things. They use their technical skills in order to design content and network security software for both consumers and different businesses. The content that is designed and created by Symantec reflects the harsh realities of today’s cyber threats, threats varying from different businesses to different government agencies. And although it is important to focus on the technical side of things, focusing on one task and not having any other tasks to perform could be deemed as being less encouraging for the employers to continue their work. Having a different variety of skills available for employers to use while working or performing tasks could be beneficial for Symantec. Using different skills such as human or conceptual skills, this allows the employees to communicate with different clients or any other sources and to also formulate or create new ideas. 2. What management roles would operations manager Patrick Fitzgerald be playing as he (a) had weekly security briefing conference calls with coworkers around the globe, (b) assessed the feasibility of adding a new network consulting service, (c) kept employees focused on the company’s commitment to customers? b. I believe that the management roles that would be geared towards Patrick Fitzgerald the most are Mintzberg’s managerial roles. These managerial roles focus on specific actions or behaviors expected of and exhibited by a manager. With narration (a), having weekly

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