Case 15: Teletech Corporation

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Case Study 3: Estimating the Cost of Capital 1. Currently Teletech Corporation (TC) uses a single hurdle rate for both their Telecommunications Services (TS) and Products and Services (P&S) divisions. This hurdle rate obtained by an estimate of TC Weighted Average Cost of Capital (WACC), which is calculated at 9.3%. When analyzing critically at this point, TS is underperforming with a return on capital (ROC) of 9.1%, whereas, P&S segment is well over the required rate of return as it is gaining a ROC of 11.0%. As a result, the firm’ share price is inactive. Their price-to-earning is far below investor’s expectation in comparison to the firm’s risk. The use of a single constant hurdle rate brings about an uncorrelation between risk and return. With an approx. $2 billion being invested in the upcoming years, the discount rate is significantly important in order to make investment decision on profitable projects, that will increase shareholder’s value. 2. Estimate the segment WACCs for Teletech: | |Corporate |TS |P&S |Explanation | |MV asset weights |100% |75% |25.00% | | |Bond rating |A-/BBB+ |A |BB | | |Pretax cost of debt (Kd) |5.88% |5.74% |7.47% | | |Tax rate (t) |40% |40% |40% | | |After-tax cost of debt |3.53% |3.44% |4.48% | | |Kd(1-t)

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