Case 1:1 Drexler’s World Famous Bbq Essay

565 WordsFeb 4, 20133 Pages
Case 1:1 Drexler’s World Famous BBQ “If you do build a great experience, customers tell each other about that. Word of mouth is very powerful” (“Brainy Quote, n.d.”), Jeff Bezos, founder of Amazon. This paper will explore a case study on Drexler’s World Famous BBQ, the effect that roles and values have on Drexler’s customers, the effectiveness of the organization and the application of the systems model to illustrate how Drexler’s operates on the environment. Drexler’s is more than a restaurant it is a great example of an organization standing behind its community. Drexler’s World Famous BBQ was established in the late 1940’s by retired NBA star Clyde Drexler’s great uncle. After changes of ownership through the years, the restaurant was later named after the new owner, James Drexler. This family owned restaurant for nearly 60 years was located in an urban neighborhood in downtown Houston, TX. Drexler’s was known for good BBQ, strong values and community support (Ivancevich, Konopaske & Matteson, 2011). Values played a big part in how Drexler’s interacted with its community and customers. In fact, Drexler’s BBQ believed they were indebted to seek out opportunities to help people. For example, Drexler’s continuously supported its local softball teams, Boy Scout troops, and youth outings. Additionally, Eunice Scott, mother of Clyde & James, would frequently connect with her loyal and new customers. It was both her goal and Drexler’s to treat people fairly and strive to meet the customer’s needs (Ivancevich, Konopaske & Matteson, 2011). “Effective is defined as the capability of producing a desired result” (“Dictionary.com,” n.d.). In my opinion, Drexler’s proved to be an effective organization because it didn’t waiver from its values. Essentially, as the company grew it didn’t relocate from the Third Ward to a more popular location. Drexler’s

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