To be a leader, you must be able to communicate, leader, plan and organize, train employee and make decisions. Communication is the key to any success. Supervisor must be able to communicate effectively with their team (Supervisor Standards, 2007). The must communicate changes that may arise throughout an organization, how to improve their teams job skills, changes that are made within the company, address and resolve issues that employees may be experiencing with other employees (Supervisor Standards, 2007). To be a leader means you communicate with your team about everything that concerns the team.
Next, specify the range of employee discretion and allowing employees to become a part of the business will help the employees understand why the company has to make decisions for individual jobs. Finally, informing individuals when delegation occurs, and establish excellent feedback channels will both help accomplish the task delegated successfully (Robbins and Coulter, 2012, p. 281-282). Assignment Clarification In clarifying the assignment, it is important that a delegator understand what they are asking someone else to do and to whom it will present. Anne knew that Ricky was more than capable of completing the task. However, Anne did not consider what other projects Ricky might already be working.
The evaluation can be done on the basis of feedback from the customers and by monitoring the behavior of the employees with certain customers (NC State University, 2009). Rationale behind method of training The new employees will be imparted training using role playing and on-the-job training methods to ensure effective customer service that meets the standard of the company. The combination of these two methods is most appropriate for imparting customer service training to the new employees. In the role playing method of training the new employees will be required to assume different roles and act out the situations that occur in a retail store. For example two employees will be given a situation where one employee will be required to enact a customer and other will play the role of employee.
Employee Portfolio: Management Plan Jackie Clayton University of Phoenix MGT/311 November 19, 2012 Kevin P. McCoyd Employee Portfolio This paper will discuss how employee’s characteristics affect the organization and recommendations for additional assessments. With any employee, different personalities and characteristics can be beneficial or damaging to an organization. At Riordan Manufacturing, our goal is to provide a superior service to our customers. To accomplish our mission, employee satisfaction is the key to providing superior customer service. Another issue is the relationship between employee and employer.
1)." Allen 1998 "Supervisors develop an effective training program by assessing training needs and designing training programs to meet those needs (para. 13)." Â An effective orientation and training program needs to incorporate the employee's job function. By breaking down what is required of an employee and assessing what skills the employee already has one can implement an orientation and training program that will benefit the company as well as the
Active or Passive Diversity: I would say that Tanglewood should look into active diversity because it meets the diverse needs of the customers. Diversity is a huge part of the company’s hiring process and they don’t want to be labeled as hiring only one class of people. Especially since the need of each customer is different Tanglewood needs to make sure that they have the necessary qualified associates to take care of the
• If you allow your own preferences to dominate your work with people, you fail to perform to the standards set by the UK regulating bodies, they require workers to respect and promote people’s individual views and wishes. • To make the right response when there is a clash between your views and those of the people you are working for, you have to identify and understand your own views and values. • Lots of people are better suited to working for themselves which isn’t always about an inability to follow orders; it can be for many reasons exclusive per company/boss. • Own Values: you may be working shifts you don’t like, and not be able to do anything about it, events like these will lead to disagreements with how your boss sees’s things and how work is
Job Skills Necessary for Success In society today the skills needed to be successful in today’s workforce may differ depending on careers chosen. Although, there are some expectations that are expected and remain the same, for example: being well groomed, being punctual and, having a good attitude. As with any job there are many steps to take before you are even able to show an employer the skills that you possess. Of which many employers have used to evaluate you before you even have the opportunity to sell yourself as a good candidate for the job. Many employers now evaluate the applicant’s credit report, although it does the employer no good knowing what companies you have or have not paid it tells them a whole lot about how responsible the person is; which is one of the most essential skills needed to be successful in today’s workforce.
There is no one way to motivate employees; each individual employee has to make the choice to figure out what motivates him or her. To be a successful manager or supervisor, you have to understand that you can’t teach your employee’s to be motivated, but you have to create an environment that encourages and promotes employee motivation. Managers must use positive motivational techniques consistently and timely in order for them to be effective. The most effective employees are those that feel valued and supported, but also feel that they are progressing and developing through the completion of challenging tasks (www.careers-help.couk). WORKS CITED: Employee motivation.
We will evaluate staffing strategies by carefully examining decisions about acquisition, deployment and retention of the organization’s workforce. In determining the quality and quantity of employees, careful attention will be given to the knowledge, skills, abilities and other characteristics (KSAOs) demanded of specific work performances and delivery outcomes. Paramount in staffing activities is the ultimate achievement of the organization’s effectiveness. To this end, the class will develop a case that is designed to correspond with the types of information found in work environments. Further it will become evident that often there are no clear-cut decisions regarding correct solutions; dealing with ambiguity is often the situation in reality.