Career Development Essay

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EMPLOYEE SATISFACTION WITH CAREER DEVELOPMENT PRACTICES: A COMPARATIVE STUDY OF INDIAN AND FOREIGN MNC BPO FIRMS Sri. Herald Monis Research Scholar Dept. of Business Administration Mangalore University, Mangalagangotri, 574 199 Karnataka, India. Dr. T. N. Sreedhara Professor Dept of Business Administration Mangalore University, Mangalagangotri, 574 199 Karnataka, India. ABSTRACT This paper is based on an empirical study of five Indian and five foreign MNC BPO firms operating in India, ranked among the top 100 by the International Association of Outsourcing Professionals (IAOP) for the year 2009. The data was collected using both qualitative and quantitative methods from 243 employees of Indian MNCs and 163 employees of foreign MNCs who constitute 1 per cent of the population under study. The present study finds that, on an average, the level of satisfaction towards the career development practices is at 69.71 per cent and 69.82 per cent among the respondents of Indian and foreign MNC BPO firms respectively, both of which constitute ‘satisfied’ on our scale. Regression analysis, using a significance level of 5 per cent, shows that three of the variables, namely, the variables of ‘I have a clearly established career path’ (p=.001), ‘Viewing BPO sector as a long-term career option’ (p=.000) and ‘Having a dynamic career path is a must in order to retain the outstanding and highly-performing employees’ (p=.018) are significantly influencing the satisfaction of the respondents of Indian MNCs and two of the variables, namely, the variables of ‘I have a clearly established career path’ (p=.000) and ‘Having a dynamic career path is a must in order to

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