Canadian Pacific and International Bank.

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The problem with having different job descriptions and having the same title is very big. It effects every aspect of the business and in this case the bank because one employee has a totally different viewpoint on the job then the other person and it can cause inflict of interest especially towards the clients. In order to organize the bank again and enure that the restudied job information was correct I would do some job analysis procedures as a consultant to show CPIB how to prevent the employees from changing their job descriptions. I would use certain job analysis that we discussed in chapter 8 such that would rate the employees and evaluate them and that way they can train the people that needed to understand their job descriptions better. I would use the 360-degree performance appraisal and have some assessment centers. I would also make two managers rate an employee because they would have a less bias towards the person. Although the company has an “Open culture” policy they can prevent this many ways but the best way would be by better coaching and training of the employees to give them a better same thought of job description and also better communication between managers and employees and supervisors all together. By ensuring that a better communication is done between the faculty of the bank it would provide better understanding between the employees and they would agree on the certain tasks they are doing together. Especially if they are all trained the same way with the same system. Another better situation I would suggest is that although the company has a long standing “Open culture” with the changing economy and the expanding business they might need to suggest changing their policy only on the job descriptions by giving them a boundary that they can choose from a spectrum of left and right or middle. This way all the employees are choosing their

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