CT 304 Principles Of Communication In Adult Social Care Settings

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CT 304 Principles of communication in Adult Social Care settings 1.1 Communication is a way of getting your message, ideas and thoughts over to someone else. The most popular way to communicate with someone is through speech, but there are many other ways to communicate: Signing, body language, facial expressions, tone of voice,personal space, touch, gestures (moving your hands etc..), written word ( emails, texts, letters etc..). Communicating with someone also includes how the person responds to what is being communicated to them and this can depend on how the person delivers what they want to communicate. E.g. In a job interview you wouldn't expect a good reception if you showed up in scruff clothing and began to swear at your…show more content…
Visual aids are a great way to back up verbal communication and to ensure that your message is coming across in the way in which you intend it. Flash cards, photos and symbols can also be used in a similar way. Signing, using BSL or Makaton where appropriate and backing it up with verbal communication for people who have limited or no verbal communication. For some people signing is their first language. Verbal communication is the most popular type of communication, you may need an interpretor on occasions as you may not be able to speak a persons language. At work we have used an interpretor on many occasions to communicate with a family who only speak Urdu or any language other than English. 2.4 It is important when communicating with someone to respond to them to encourage them to open up and talk to you and to build trust. At the beginning of an interaction with someone it is important to understand the individual and what type of mood they may be in. You will be able to do this by looking at their facial expression, if a person is smiling it is easy to see how they are feeling and you are able to give the correct…show more content…
3.2 Barriers to effective communication: Environment: noisy, busy or uncomfortable, the temperature of the room, lighting, physical barriers i.e. table in front of you Disability: physical, illness or a sensory impairment Language: Different language or type of language being used (jargon) Poor communication skills: Bad posture, lack of eye contact, looking disinterested, negative gestures and either crowding someone or standing too far away (personal space) Cultural differences If someone is distressed or upset and are unable to speak. The individual’s own ability to communicate 3.3 Environmental barriers: You need to ensure that the environment in which you are in is condusive to good communication, The environment should be comfortable for the individual i.e. the lights should not be too bright, the seating is comfortable and they haven’t got to twist or turn to see you. You should be sat opposite them with no physical barriers tables, lamps, flowers etc... Blocking your view of each other. The room where possible should be quiet and private so you are not disturbed. Your mobile phone should be on silent or switched off to avoid any unwanted

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