Customer service is very important in part of a business’s activities. What does a customer service programme consist of? 1. Standards 2. Training Standards and training are very important for the employees to maintain as these are the two things that are essential to ensure that the service is maintained at the necessary level to keep the customers happy.
This includes ensuring customer service practices are well established and followed by customer service employees as well as ensuring excellence in customer service (General Electric, 2012). The duties of the customer service manager are vast and will include several aspects that must be applied on a daily basis. One of these aspects is that of establishing an environment in which trust, teamwork, and self confidence can be applied by all employees. Employees are also be empowered to take ownership of the tasks that they are given and apply their skills in their individual job functions so as to perform well for their division under the guidance of his or her manager. A second duty of the customer service manager is to create and implement programs that stimulate employees and
In John Lewis, as a department store this is important as they have lots of staff and customers so each section manager has their own team they are responsible for this ensures that each part of John Lewis is functioning well. The section managers responsibilities would include: Making sure their section is running smoothly, making sure that there are enough inventories for the shift, be certain that the line in their section is in proper mechanical order, assure that they has enough line workers to complete the amount of work required for his shift, accommodate or improvise any shortages in staff due to vacation, illness, or personal difficulties, Confer with other section managers in order to assure that each section's line quotas are working in line with one another, conduct quality inspections, set production standards for his section and train new employees. In John Lewis, Section managers must keep their section working well so by overseeing this they can ensure that it is operational and working to the best of their abilities and also working around obstacles like a shortage of partners to ensure that their section still meets the target of the day. Also by working with other sections they can help each other out with shortages and ensure that they can all as a collective meet the targets of the day. One of John Lewis most stressed aim of its partners is teamwork so by working together as collective section
They must organize each department in the company as well as create time lines for projects, evaluate job plans, and make changes that are needed to improve the company. Also noted by (Williams, 2012,2010)when it comes to running a successful business they must supervise each employee making sure that the employees are completing each assignment in a timely manner. When an employee feels that they can trust their manager they perform at their best. Managers assign job tasks, create schedules, and provide positive feedback to their employees. Instead of just assigning task they must also earn the respect of their employees.
1. Define the terms recruitment and selection. How do these processes enable an organisation to get the right people to fill its posts? Recruitment involves attracting the right people to apply for the vacancies available. Tesco firstly realise that they have a job vacancy within the company that needs filling.
We are informed about all changes that affects our directorate on a timely manner, we are up to date with any innovation and changes brought to the Trust. One of the roles of the team leader is also to give a good example to other co-workers and have all qualities of a good team leader. Team members will follow a good leader because of his/hers position, values and responsibilities without questioning their capabilities and knowledge. Basic and simple role of the leader is managing the flow of day-to-day operations, recognising and evaluating changing needs of the workplace, seeking additional resources to support people, work and changes. 2.
What qualities do professional business employee posses? Who is considered a professional At work, professionalism refers to a person doing his/her job with sincerity, and maintaining professional etiquette and ethics at workplace (buzzle.com). Professionals strive for excellence, they live to excel at what they do and do it in the best possible way. For them, a job is more than just a means of livelihood. It is something that overlaps with their passion.
Sam Walton incorporated this culture into every aspect of the business, where you can find a set of beliefs for all employees such as high customer service, respect for the individual, striving for excellence and acting with integrity. Their adherence to these principles has created a unique work culture at Walmart. Stressing on customer service, dealing with them as neighbors/friends and offering assistance anytime is their first priority. Moreover, Managers always offer support to their associates so they can best serve the customers. Walton considered it essential to visit all the Wal-Mart stores, and meet with employees and customers.
Rachael Jamison What is professionalism? It is the level of excellence or competence that is expected of a professional. Professionalism is a quality that is a great asset for any individual to have, and a person that is professional should always act with integrity, be trustworthy, be respectful of others, and always conduct their business in the appropriate manor Businesses expect a certain level of professionalism from their employees during work hours and when on company property. Workplace etiquette is important for making first impressions and maintaining healthy relationships with superiors and peers. Communication, behavior, and appearance are three are the crucial factors that make a great professional employee, as these are characteristics that can contribute to a company in its goals to be profitable.
As for any organization recruitment and selection is a main process which needs a strategic approach that allows the company to make the best out of this process. In general Recruitment is the process of identifying that the organization needs to employ someone up to the point at which application forms for the post have arrived at the organization. Selection then consists of the processes involved in choosing from applicants a suitable candidate to fill a post. Recruiting individuals to fill particular posts within a business can be done either internally by recruitment within the firm, or externally by recruiting people from outside.Matching the need for Tesco to recruit the right people for the right position, it has a structured process of recruitment and selection processes may represent. We would explain now what this structure and its efficiencies to enable Tesco for having the people they are looking for to reach the whole organization objective.