Business Skills Essay

2464 WordsSep 14, 201510 Pages
Unit two: Principles of providing administrative services Name: Miss Kemi Adekunbi Section 1: Using the telephone This section will help you to evidence Learning Outcome 1: Understand how to make and receive telephone calls. |Learning objective |Place in Assessment | |1.1 Describe the different features of telephone systems and how to use them |Question 1 Page 1 | |1.2 Describe how to follow organisational procedures when making and receiving telephone |Question 2 Page 2 | |calls | | |1.3 Explain the purpose of giving a positive image of self and own organisation |Question 2 Page 2 | 1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. [1.1] |Feature |How / when used | |1.Call back |Enables people to automatically recall an engaged extension once it | | |has become free. This means callers do not have to keep trying a | | |number over and over again | |2.Listen on hold |This function allows a person to replace a receiver without cutting | |

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