Active or Passive Diversity: I would say that Tanglewood should look into active diversity because it meets the diverse needs of the customers. Diversity is a huge part of the company’s hiring process and they don’t want to be labeled as hiring only one class of people. Especially since the need of each customer is different Tanglewood needs to make sure that they have the necessary qualified associates to take care of the
Short vs. long-term focus In the case of short or long term focus when it comes to employment, it is my opinion that it depends on what you are looking for. However, it is my opinion that for your particular company a long-term focus would be better of for you guys and will help you grow faster and have a solid and consistent mission throughout your regions. I believe that having a long-term focus and investing in developing your talent will result in having great managers that will pass on the culture of the company to their employees; in whichever store they happen to be placed. Since one of the concerns for both Emerson and Wood was the lost of the company core values as a result of expanding, I believe that having a long term approach to employment will assure that those who stay with the company pass on those values to the next generation of
After the meeting, Thomas decides to develop a highly skilled team of strategic partners (SPs) who will build strategic business partner relationships with the company’s business leaders. He realizes he will have to coach this new team to success and begins by instructing them on the first steps in building a strategic relationship. One of Thomas’s new SPs, Karen Johnson, catches on quickly and is selected as the first person to practice the techniques she has learned by building a partnership with the sales department. Her ultimate goal is to consult with sales leaders to uncover ways she can help them increase sales revenue. Eager to begin, Karen sets up a meeting with a high-performing sales operations manager, Jacob Reynolds, who was referred to her by a friend in sales.
I think that being able to connect with your manager as an employee is important, and not having to fear their title will allow them to be more approachable by employees who may present new ideas, and ways to better service our customers. Another aspect of the manager’s job at my company would be to consistently make sure all employees were educated on our software and how it compares to our competitors. Having this knowledge will empower employees to help overcome potential objections by customers and make them a trustworthy source of information.
Technology or Business Practice used to augment the solution A business practice that may be used to solve the problems of downsizing due to new software systems being introduced as well as competition from other retailers is enterprise software. Enterprise software is built around thousands of predefined business processes that reflect best practices. Especially when it comes to securing the website, this process would be most beneficial. A good example of this is found in SC Magazine: For IT Security Professionals (15476693); Aug2013, Vol. 24 Issue 8, p47-47, 1p, 1 Color Photograph.
This will save time in the long run, which should encourage most employees despite their initial frustration with the management system change. A series of training and preparation with individualized tutorials might mitigate some anticipated resistance. Inadequate communication may also cause resistance. Management will make the major decisions with regard to the scheduled change; it is their obligation to clarify these decisions to subordinates within the company. Management is also expected to properly handle the inevitable questions and grievances; it is important to avoid misinterpretation regarding the procedural
Acquire or Develop Talent Tanglewood should acquire talent, because it wants to keep performance and customer service at high levels. In addition, while old stores under Tanglewood have the same basic look, the management styles and human resource can use some improvements. Acquire talent is very helpful for new stores, because employees would “hit the ground running” and be at the peak performance the moment they arrive. Hire Yourself or Outsource Personally, I think Tanglewood should hire itself. Outsourcing is more practical for small and medium companies.
Every project starts off with a mission and ideas on how to finance and execute the project in order for the company to become more productive. Many organizations keep ideas and different project information stored and documented into a safe place such as a portfolio. Riordan Manufacturing has accomplished the goal of improving the communication systems. Furthermore, achieved the goal of staying under budget saving the company money and being more productive at the same time. Having an portfolio is an effective way for companies around the globe to stay on track and ahead of the
Question 5 – Customer Service Quality I feel that other measures would be to continue to train the employees on customer skills. Develop a program specifically for Tanglewood that would give the employees realistic scenarios they can do to improve their relationship skills with customer. You can also provide meeting where the manager and employees can discuss certain scenarios to better prepare new hires. I think focus groups will continue to help because they stay on top of problems and can keep you on your toes as the retail business changes. Question 6 – Realism in
Tanglewood is a company that is also known to have an employee participation philosophy, such as; a strong base for employee participation. The HR practices reflect the historical practices that has been shared between stores since its establishment. The practice of employee participation has gained the loyalty of employees, supervisors, and managers of the company. Here lately there has been a concern of other competitors gaining an edge on Tanglewood, along with some incongruences of the practices and philosophies of the company that have been causing a few problems in the different regional locations.