Business Alignment Essay

7962 WordsMay 14, 201532 Pages
Information & Management 46 (2009) 323–334 Contents lists available at ScienceDirect Information & Management journal homepage: www.elsevier.com/locate/im CIO roles and responsibilities: Twenty-five years of evolution and change Mark Chun 1,*, John Mooney Information Systems and Technology Management, Graziadio School of Business and Management, Pepperdine University, 6100 Center Drive, Los Angeles, CA 90045, United States A R T I C L E I N F O A B S T R A C T Article history: Received 12 October 2007 Received in revised form 24 March 2009 Accepted 19 May 2009 Available online 12 June 2009 We investigated how the CIO’s job has changed over the past years and found that the CIOs’ role has evolved to reflect both the firm’s IS infrastructure and strategy. This has led to two versions of the role: an executive-level manager focused on the firm’s strategy and processes, and a technical manager focused on minimizing costs by rationalizing and leveraging the existing IS infrastructure. The degree to which a firm has standardized its IS architecture infrastructure, and the degree to which IS enables core products, services, processes, or competitive advantage of the firm impact the nature of the role. ß 2009 Elsevier B.V. All rights reserved. Keywords: Information systems management Chief information officer CIO Executive roles and responsibilities Innovation Technology 1. Introduction As the role of IS within business organizations has grown in importance, so has the role of the CIO [8,25]. Some CIOs have assumed the role of business strategists and process innovators [22]. Thus CIOs are becoming executive-level leaders rather than mere service providers. They generally report directly to the CEO. Their managerial competencies impact the business through IS adoption within the socio-technical environments [26]. Today’s CIOs

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