In these situations we will need to think about who else may benefit and why this is important. A new procedure may take you longer; however, it could allow a better service to be given to our internal/external customers, which could result in better working relationships and/or customer loyalty. Responding negatively to a change will influence those around us creating a difficult environment to work in. A positive approach encourages a good working environment and good teamwork. b) Explain why you should respond positively to changes in products or services.
Unit 201 (F/601/2467) - Manage own performance in a business environment Learning Outcome 1 Amongst CNWL-MK there are a vast amount of important policies with guidelines, procedures and codes of practice relating to how I perform my job safely and effectively as they provide me with the information and knowledge to do so. These include health and safety, making us aware of how to deal with situations such as an injury and how to prevent them occurring in the future. Also fire safety procedures, so in the event of a fire we are prepared knowing what to do and where to go ensuring exits are kept clear at all times. Data protection is extremely important as an Administration Assistant because I work with a great deal of sensitive and personal information, therefore I must keep my computer password protected and locked when away from my desk as well as put away any paperwork and the smart card provided to access the RiO database, in a secure place where only I can access them. Following these guidelines, procedures and codes of practice allow everyone to be treated equally and help prevent or solve any issues that arise in the work place.
SOUTH BIRMINGHAM COLLEGE CERTIFICATE IN BUSINESS & ADMINISTRATION NVQ LEVEL 2 UNIT 201: MANAGE OWN PERFORMANCE IN A BUSINESS ENVIRONMENT NAME: |Outline guidelines, procedures and codes of practice relevant to personal work | |There are a number of guidelines and procedures in the work place which enable employees to work more efficiently and effectively. | | | |Examples of procedures, guidelines and codes of practice relevant to my work are: | | | |Procedures - Reporting absences to Boston HR, Reporting Training needs, following the aid procedures and requesting annual leave through | |HR21 self-service systems. | |Codes of practice - Good customer service, PCA3 Produce Check Amend. Response Time (Initial acknowledgement, Substantive response and | |response chase. Data protection, Ensure personal computer is locked when away from my desk and disposing of paper work correctly.
A job description usually just summarizes the tasks that have to be done and this might be very narrow, this will make a potential employee assume that there is not a lot to do in this job and then might not expect the full responsibilities of a job and then might quit for this reason. This will limit the productivity of staff and employees. - As a job changes regularly the job description has to be updated, this means the employer or manager has to spend a lot of time updating the job description instead of working on a profitable task. Recommendations to improve a job
Unit 304- Communicate in a business environment Outcome 1: Understand the purpose of planning communication 1.1 Explain the benefits of knowing the purpose of communication The purpose of communication is so that people are able to understand each other in different ways and for many different reasons. Communication can be done in many ways whether it is verbal or non-verbal. The benefits of knowing the purpose of communication are that; it means people are able to use their communication skills to help others, discuss and to solve problems we come across in day to day life. For example; At work if I do not know how to do a certain task I am given its important that I know I can communicate with one of my colleagues in order to get the problem solved and give me further understanding on how to further complete the given task. The purpose of communication is important as communication is the only way people can get across; problems, feelings, discomforts and ideas.
The conflicts raised by this case are typical from projects that are not closely monitored, resulting in a lack of overall control of tasks. Better reading and quicker response would probably avoid the failure of the partnership. Improvement in the organizational side is needed in order to embrace new technologies, as well as the leadership behavior of the project manager. Negotiation and development of new agreements on how to handle future conflicts, re-evaluation of the tasks required, tracking process on a daily basis and scheduling overtime could help to put the project back in time. A clearly defined escalation process, rethink the tasks allocation to future milestones and co-locating teams with similar activities would help the project
Riordan Virtual Organization Riordan is a company looking at all the areas of business. Starting with a strategic plan and the significance of having one, to accountability of social and ethical concerns. Having a strong knowledgeable employee base increases the moral and the security of the company both in the United States and Internationally. Providing the proper financial documentation discloses how the company is doing. Conducting key measurement guidelines to ensure they are on track with production and budget.
Outcome 1: Understand how to plan work and be accountable to others 1.1 Outline guidelines, procedures codes of practice relevant to personal work. Following the correct guidlines, procedures and codes of practice relevant to my work helps me to do my job properly and provide a good and quality service to customers making sure that they and their personal data are protected. These procedures also allow me to complete all daily tasks in the correct manner making sure all relevant checks are completed to a high standard as mistakes could lead to incorrect data being used internally and sent externaly to clients Company guidelines are relevant to me on a daily basis making sure I know the correct way to use the telephone, sending an email and storing information. Also what I should wear and having the correct knowledge of health and safety procedures such as reporting accidents and possible hazards that could cause harm or complications to myself and my co-workers. 1.2 Explain the purpose of planning work, and being accountable to others for own work Planning work in advance helps to make sure all daily tasks are completed on time and to a high standard.
Supervisors should always be aware and encourage employees to discuss any issue with them. This will make sure that and problems the employees have, they can be dealt with early instead of turning them into grievances against the company and its workers. This would be the second best practice. When problems are dealt with when they first come up and employee feels like what concerns them is also what concerns the company and is therefore dealt with then and there or the supervisor can find out ways to deal with them. When problems are not dealt with they can become conflicts against the company that can take long times to settle since they employee most likely found someone who would listen to them.
It is important when evaluating career variables because it helps me define my potential and where I want to spend my time working. It brought up a big question of do I want to waste my skills and talent for a job that will last for a few months or do I want settle for a career well I can accomplish all of my goals. This exercise actually helps me reach my final action plan by zeroing in on my final career choice