Business Essay

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Small Business Three steps to motivating people through emotional intelligence | More by Keris Lahiff Motivating people can often be the hardest task for a business owner. “In motivating people, you’ve got to engage their minds and their hearts. I motivate people, I hope, by example – and perhaps by excitement – by having productive ideas to make others feel involved,” Rupert Murdoch, global media tycoon, once said. Murdoch has a point – and worth a cool $7.2 billion, you’d hope he would. Managing and motivating your staff often relies on how you, as manager or business owner, manage yourself. It may sound like airy-fairy advice but a leader’s mood can have a solid impact on business performance. Let’s look at the facts. Daniel Goleman, author, psychologist and science journalist, noted in a Harvard Business Review article, Leadership that Gets Results, that research indicates up to 30 per cent of a company’s financial results are determined by corporate culture. Furthermore, in his book Primal Leadership, he says that approximately 50 to 70 per cent of an organisation’s climate is determined by the actions or behaviour of its leader. So how can you become a better leader and, in turn, increase business motivation? Amanda Gore, leadership expert and international speaker, says that, at the heart of the issue, leaders need an aptitude in emotional intelligence. “Essentially, you can boil emotional intelligence down to three core areas,” says Gore. 1. Know yourself 2. Manage yourself 3. Manage your relationships 1. Know yourself How do you operate? What motivates you? What triggers your emotions? Gore says understanding your own emotions allows a greater capacity of empathy for others. Take time to read others’ body gestures or facial expressions. Understanding what each of these mean is of paramount importance in mood management.

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