Behaviors Your Employee Needs to Know According to Dahlke (2007) an ideal customer service representative chooses to be courteous, respectful, considerate, and helpful to others. They also choose to be responsible for their comments to others. This is very important when working in customer service. People can be unpredictable and they’re not always the nicest, but when that is the case, a customer service rep has to remain in control of their thoughts and emotions. At all times they need to be responsible for what comes out of their mouths when in the company of other people.
Assertiveness: Assertiveness is one of the key essential skills in the modern working environment which means standing up for what you want, stating your needs clearly and expressing opposition where possible. However, be mindful that your aim is to solve the problem and get the best result and not to be seen as being aggressive. Being faced with situation such as managing difficult tenant/service users/staff, dealing with aggressive people such as drug users, mental health, or bullying at work etc. policy and procedures should be in place to handle individual situation. If handled correctly, there are benefits when assertiveness is applied such as: better time management, increased self esteem and the ability to negotiate more effectively.
Included in the training needs should be role-based, focused education that prepares the employee to perform her jobs daily. A poor level of job satisfaction also can be a barrier to change. When staff is happy with what they, are doing or who, they are working with, there will be better acceptance to the change process. Level of trust is also a huge factor when looking at change (Boonstra & Broekhuis, 2010). The staff needs to trust the organization, the trainers, and the concept that the change is for the better.
As a manager not only would I like to be accountable for the acquisition and retention of employees that are directly under my supervision but parts of the metrics also focuses on that as well. By being able to have direct contact throughout the entire process studies have shown that the investment toward human capital has had the greatest gain. By being able to capitalize and be the go to person in setting the training and required job specifications or traits that can create a great assets to you to better complete your department goals would also help establish useful data and experience for future employees. 3.) In general, what do you think are the advantages and limitations of such metrics?
The reason this is important is so you can make changes to how you work that lead to continuous improvement in the way you provide services. Reflective practice can be an important tool in practice based professional learning settings where individuals learning from their own professional experiences, rather than from formal teaching or knowledge transfer, may be the most important source of personal professional development improvement. It is extremely important for individuals to reflect on the care that is given to always improve the quality of care given to service users. This makes sure
Enhancing Absorptive Capacity Introduction The focus of my study on this concept of Absorptive Capacity is intended to develop a basic understanding of the concept of absorptive capacity as well as outline the key capabilities that a firm should focus on in order to enhance it. I will then recommend how this concept should be applied more effectively in my own company. A key factor in creating and maintaining a competitive advantage in nearly any industry is a firm’s ability to increase its productivity. Productivity improvements are a measure of efficiency, which is the result of experience that is developed through repetition of a process over time. This ability to improve efficiency through experience is a concept known as the learning curve.
When purchasing tickets or other items online and planning trips, I will have a better understanding of how the process works. Martha: Each individual’s ethics can either get him or her in trouble or help him or her avoid trouble. It is important to practice good ethics in the workplace and in one’s personal life. The practice of virtuous ethical principles can build a person’s reputation and it also aids in making responsible decisions. Additionally good work ethics makes an employee valuable and an asset to any company.
This is accomplished through more effective products, processes, services, technologies, or ideas that are readily available to markets, governments and society. Roberts (1988), defines innovation as the successful implementations and exploitation of a new idea or invention . Innovation is the main idea in shaping corporate life and helping companies to adopt various strategic options. It helps to reduce total cost of production, increase income avenues, and maintain efficient operating systems. Innovative businesses also benefit the economy: delivering added value; high quality jobs; successful business; better products and services for customers; and new, more environmentally friendly, processes.
Workers are also motivated in a democratic style of leadership as there is two way communication and worker's opinions are considered. A good leader will also give good delegation. This mostly happens in laissez faire leadership style as there is more delegation given to workers who are trusted by the senior people about the business. He will also have to have a clear chain of command and span of control, especially in autocratic style as workers have to be well controlled and always need to be checked upon. He will also need to have good communication with other staff, mainly in paternalistic and democratic style of leadership.
People should be educated more about the technology they are using and taught how to properly use it without it negatively effecting health. Employers now have the responsibility of making sure their employees are using equipment and technology correctly. It is their job to maintain a good and safe working environment. When Technology Goes Bad Technology plays a big role in today’s work place, which can end up causing problems to employee health. Technology has advanced and become very beneficial to many different work places.