The evaluation can be done on the basis of feedback from the customers and by monitoring the behavior of the employees with certain customers (NC State University, 2009). Rationale behind method of training The new employees will be imparted training using role playing and on-the-job training methods to ensure effective customer service that meets the standard of the company. The combination of these two methods is most appropriate for imparting customer service training to the new employees. In the role playing method of training the new employees will be required to assume different roles and act out the situations that occur in a retail store. For example two employees will be given a situation where one employee will be required to enact a customer and other will play the role of employee.
M1-Compare the purposes of the different documents used in the selection and recruitment process of a given organisation M1-Task 1 Job Description The job description for Topshop’s sales assistant involves describing the actual job role and what the applicant will have to do when taking this job. This includes what the job entails and the working hours, with the personal requirements for you as a person. The pay will also be included as it will help the applicant decide whether they want this job or not. The need for this is to educate applicant on the most important aspects of this job role which influences their decision to accept it or not. If the employee did not know what the job entailed beforehand, they would fear that they would not like it for a number of reasons including the working hours or the wage, as it may not come up to their standard.
Scenario involving policies and procedures In this final scenario the employee’s supervisor has consistently asked the employee out on a romantic date. The company policy prohibits employees and supervisors from dating. Ultimately the two do have a consensual relationship. Given the other circumstances with the employee this could certainly create a problem for the company should they seek termination of the employee. As the manager of the two employees, I would consult with the human resources department for action and procedures to follow.
As the nature and type of work changes within an organisation, so do the skills requirements. An organisation must measure the skills levels of its workforce in order to plan for the future - appraisals, awards, certificates etc Workforce profiles - This means that a manager can view and monitor the types of employee working for the business. They usually include details such as age, gender, ethnicity and availability. Knowing ages can help you plan for the future and also ensures that you fulfill any legislation requirements. Large gaps in ages can cause problems so this allows you to combat this.
Generally, the authoritarian leadership style is considered to be the more traditional type. In the past most businesses operated under the assumption that there were not effective reasons to discuss decisions with staff before making significant changes. This rather militant style of operating businesses can be visualized as a top-down approach; decisions come from above and trickle to those below. This is mostly effective, but leaves the people on the bottom, oftentimes the ones actually doing the labor, with no voice about how to perform their daily work activities. Over time management concepts have evolved into modern techniques that rely more on listening to and understanding the needs of employees as more businesses realize how much more productive employees can be when they have some control in their team or work environment.
An organization is able to give each customer individual and unique attention, but it depends on the customer’s preference. Organizations continue to look for ways to prepare employees for changes in the company. Changes does not always extend just to employees, it involves customers also. The introduction of new products and services, technologies, and routines does not consists of internal memos and meetings, it ventures on to computers and videos. The quality of services that is an employee gives to a customer is the reason why customers return to the company.
A potential new employee must have the skills and qualities which match the job requirements. It is in Tesco’s interests to recruit employees who will portray a professional image and communicate effectively with colleagues and customers in order to reflect a positive image of the company. The skills and qualities a potential candidate possesses, has an effect on their capability of gaining and maintaining employment. A CV is a document in which a jobseeker uses to advertise their skills and qualities which may appeal to a potential employer. In addition to skills and qualities employers take into consideration a person appearance and image.
Also will need to establish the productivity measures and compare those with the company or organization figures. Lastly, the manager will need to have a team meeting; take contribution on achieving the goals set by the manager, and institute a common goal for the teams. The transformational leadership style will work for the restructuring strategy with the new management practices, because the teams are mature and under the strong leadership of new management. In order to allow the new transformational leadership to be effective, one will have to recognize critical competencies, educate their employees, and motivate, empower, and encourage the teams to facilitate them to focus on accomplishing their goals effectively. It is important to engage the employees in the critical thinking process, decision making process and setting a common subsidiary goal that will be able to help the specialists to merge well with the existing teams.
Maintaining an effective workplace is the reasonability of managers or supervisors by setting the example, becoming a role model, open communication, and motivation will keep employees happy and satisfy. Managers are in place to ensure human service workers are doing meaningful work by not overloading with impossible demands, and have the decision-making autonomy appropriate for professional. At the lower level individuals can feel conformity from burnout by employee development intervention, which consists of in service training on time management, and peer support for problem-solving and resource exchange. A good tool that can be implemented in organizations is Employee Assistance Program also known as EAPs. EAPs provide counseling to employees who are
* Have the ‘right person’ at the ‘right time’, with the ‘right skills and capabilities’ in the ‘right place’. * Good planning acts as a form of control and increases the likelihood of positive staffing outcomes. * Planning is also important to be able to anticipate changes in the internal and external business environment. Staffing The process of planning, acquiring, deploying and retaing a workforce Determain whp will work for the organisation and what their employees will do Enables an organisation to execute its business strategy, which for most organisationg lies with their people Step 1 job design – concerned with how th\asts that are to be performed are combined to form the job Step 2 job analysis – job analysis is a process of collecting and analysing detailed information about tasts, content and responsibilities of