Bsop 326 Essay

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CHAPTER 1 INTRODUCTION TRUE/FALSE QUESTIONS 1. In the early Twentieth century, the artificial separation of production workers from responsibility for quality assurance led to an increased focus on quality among both workers and their managers. Answer: F AACSB: Analytic Skills 2. The measure of efficiency defined as the amount of output achieved per unit of input is referred to as productivity. Answer: T AACSB: Reflective Thinking Skills 3. Management control refers to any planned and systematic activity directed toward providing consumers with products of appropriate quality, along with the confidence that products meet consumers’ requirements. Answer: F AACSB: Analytic Skills 4. The transcendent definition of quality refers to the notion that “you know quality when you see it.” Answer: T AACSB: Analytic Skills 5. A product-based definition of quality implies no relationship between the perceived quality of a product and the quantity of some product attribute. Answer: F AACSB: Analytic Skills 6. A value-based perspective on quality implies a relationship of usefulness to price. Answer: T AACSB: Analytic Skills 7. Assessment of quality is affected by one’s position in the value chain. Answer: T AACSB: Reflective Thinking Skills 8. Improved quality of design leads to lower costs and improved quality of conformance leads to higher prices. Answer: F AACSB: Analytic Skills 9. In general, employee empowerment has been viewed as an effective practice for customer-driven organizations that embrace total quality. Answer: T AACSB: Analytic Skills 10. In any organization, the people who best understand how to improve the product and process are the ones who design them. Answer: F AACSB: Analytic Skills 11. A cross-functional team is an example of horizontal coordination between organizational units. Answer: T AACSB:

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