Outcome 1: understand how to plan work and be accountable to others. 1.1 Outline guidelines, procedures codes of practice relevant to personal work. There are a number of guidelines and procedures in place to enable me to do my job not only to the best of my ability but in a professional manner. Whilst on the reception area, there are procedures that need to be followed relating to various aspects of the job including correct procedures to answer the phone, use sage, filing things away, doing purchase orders etc. All the steps and guidelines for everything are kept in a PowerPoint I made that is basically a step by step tutorial on what to do for each thing.
Unit 1 – Controlled Assessment Activity 1 By Jamie Green Contents Heading Page Activity 1 Our Task 3 How I Approached It 3 Reasons for Choosing 3 My Research 4 Aims and Objectives 5 Competition 5-6 Sectors 6-7 Conclusion 7 Activity 1 Our Task Our task in Activity 1 was to find out and understand what as business was and the businesses aims/objectives. I approached this task by doing the required activities such as finding and creating research and evidence in order to help me write this assessment. How I approached/planned the task My method of approaching the task was to gather evidence. I created and activity plan which consisted of the following points below: * For activity 1, I will create and prepare a report on the two businesses I have selected. * Firstly, I will explain why I chose these two businesses.
Models of evaluating Training are as follows : A. Kirkpatrick (1959) 1. Reaction: to gather data on participants reactions at the end of a training program 2. Learning: to assess whether the learning objectives for the program are met 3. Behavior: to assess whether job performance changes as a result of training 4. Results: to assess costs vs. benefits of training programs, i.e., organizational impact in terms of reduced costs, improved quality of work, increased quantity of work, etc.
Aviii) List three different ways your own learning and development might be supported 1) Staff meetings 2) Appraisal and performance reviews 3) In house training/online learning Aix) List four different ways that a personal development plan may benefit your learning and development. 1) Would help to build confidence therefore improve working relationships 2) Give you a clear understanding of your work role 3) Lets you know where your weaknesses are so you would be able to broaden and deepen your knowledge. 4) Reflection to look back on all you have achieved
Lauren is assigned manager of the project and she need to work the team effectively and efficiency for sure. Also, the team needs to work on some complex problem and make decision of it. Compromising approach is suit for the situation in which time pressure is high and some complex problem must be addressed. While competing approaches is also prevalent in high time pressure situation, I would not recommend Lauren to use competing approaches because it might produce resentment. Second, the team needs to work out some complex issues.
These competencies can be generic or industry specific. In order to complete your own work plans, what type of plans should you consult? ● Sales plans ● Reporting plans ● Production plans ● Budgetary plans ● Team participation plans ● Individual work plans Name two (2) relevant business technology applications used to schedule tasks and plan work and explain how you could use them. ● Project Management application Microsoft Office Project 2007 is a software application that can help me keep track of my progress. I can enter in the tasks and their duration and see when they need to be completed by to keep the project on track.
Supervisions and appraisals Supervisions and appraisals are both ways of reviewing a persons role and their development but are done in very different ways. Whereas supervision is a process to motivate and encourage good practice during the work day itself an appraisal is a more formal process. It reviews the care worker’s performance and their improvement over a designated period of time. It also includes individual goals and targets, how to achieve them and how far down the path you are at achieving them. Supervisions are regular, between myself and my manager.
Executive Summary This paper is about the book Who Moved My Cheese? and change management in the work place. Who Moved My Cheese is by Dr. Spencer Johnson and provides an explanation of how to simplify the complexity of a change process through four fictional characters. Each character provides a different outlook on change and how to process it. Change management is defined as the process of ensuring that new interventions such as training practices are accepted and used by employees and managers.
I will then go on to look at minimising conflict using a recognised technique and how the adverse effects can be minimised. Causes and Explanation Because there are a variety of personalities within the work place it is inevitable that there will be conflict at some point and this could be for any number of reasons; * Different Personal Values; at some point you may be asked to complete a task that conflicts with your ethical standards. When work conflicts with personal values conflict can arise very quickly and this can be overcome by trying not to ask people to do tasks that you know will cause them distress due to their beliefs/values. * Unpredictable Policies: When rules or policies change within the workplace and those changes are not communicated clearly, confusion and conflict can occur. It is essential to inform people of changes and why these changes are happening as when you are aware of why something is being altered you are much more likely to accept it.
A team can be a group of people who are working together to accomplish an assigned or general task; 2 Explain why it is important to establish a clear team purpose. It is important to establish a clear team purpose. Encouraging members to question the purpose of the team, how it will operate and what it is expected to achieve serves to foster a deeper understanding of the team’s role, and the role of each team member that comprises it. Providing team members the opportunity to debate the role of the team allows them to shape their purpose and understand in common. Without a clear goal or purpose, the team may not be able to identify which direction is best to take for maximum productivity.