Bsbfk410a Case Study

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BSBWRK410A Assessment 2 Assessment tips Welcome to BSBWRK410A Implement IR Procedures Assessment 2. To help you progress with your assessment we’ve put together a set of tips related to the assessment task. While the following covers the FAQ’s for the assessment please contact a teacher if your question isn’t answered or for further guidance and support. a) What format should I use to answer this assessment? This assessment asks you to prepare a report. Follow the guidelines on report writing under Assessment tips for this assessment. Using this report structure, in the body of your report answer each dot point in the assessment task. These dot points can be sub-headings in your report. The word count guide is 1,500 words. It’s OK to include some dot points to list information but generally write in full sentences to practise writing for business.…show more content…
Regards Subject Manager Scenario – Case study if you are unable to use a workplace in your assessment This scenario is extracted from the AIRCT training program in dispute resolution (1999), purchased and owned by Northern Beaches TAFE. The scenario has been amended to suit requirements for the unit of competency BSBWRK410A. Joanne works in the administration area of an insurance company. There is often overtime work available, which is allocated by Helen, the local team leader. Joanne, however, feels she is not getting her fair share. She has asked the supervisor for more overtime but has been told by the supervisor that, in her opinion, everyone is getting a fair and equal share of the work and that it was felt she would be unable to work overtime because of family responsibilities. Joanne considers this is not the case as there are many occasions when she can work overtime, and feels Helen is against her as Joanne has two small children, one of whom has recently had a medical complaint which has caused her to take time

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