M3 - Explain the ways in which sales techniques and customer service have developed in retail organisations. In this task I will be explaining the ways in which sales techniques and customer service has developed in retail organisations. The organisations which I have chosen are Sainsbury’s and KFC. These contrasting business provide customer service, but at different levels and standards. Firstly, Sainsbury’s have a number of different sizes of payment points in stores which customers can use to pay for their shopping.
Business Communication assignment 1 task 1 part A p1 explain the different types of business information their sources and purpose In this assignment I will be explaining about business communication, with the different kinds of information used and produced by organisations. Organisations such as Tesco have their own purpose such as awareness of activities, these are known as internal activities, also stakeholders expansion is contained by the organisation. Out of the four organisations, Tesco, Morrison’s ,Thorpe park and ford I will be picking Tesco and talking about the types of information that they create and use. Also the reasons why Tesco produce the information and where this information comes from. I will be looking at all of the features to get an entire observation on the business communication used and the reasons why.
Promotion – design – so that the company knows what products to promote. 4. PROMOTION_ID- PROMOTION CODE PROVIDED BY COMPANY PROMOTION_AMOUNT- PROMOTION AMOUNT FOR THE CODE COUPON ID AMT_POINTS- THE AMOUNT OF POINTS THE CLIENT HAS COUPON_ID DISCOUNT CODE OFFERED BY THE COMPANY CUSTOMER ID ONLINE_NAME- LOG IN OR USER NAME CUSTOMER_NUMBER- REWARDS CARD NUMBER FOR IN STORE SHOPPERS SERVICES ID SERVICE_ID- SERVICE IDENTIFIER FOR SERVICE RENDERED STORE_JOB- -STORE PROVIDING SERVICES TRANSACTION ID TRANSACTION ID- ID FOR TRANSACTION TYPE TRANSACTION_TYPE_ TYPE OF TRANSACTION BEING PRERFORMED PRODUCT ID RODUCT_ID- PRODUCT NAME
MARKETING MIX The marketing mix used by Baskin Robbins as a method to provide a guideline in defining the marketing strategy. By the way, marketing mix also known as the 4 P’s which are product, price, place and promotion. This 4 P’s are controllable variables that can be adjusted to satisfy and meet the customers’ needs. Product Baskin Robbins has several types of products. They have ice cream, soft serve, sundaes, beverages, cakes and grab-N-go.
Case Analysis :Fresh Salads Ltd-The Iceberg Iettuce Harvest Group member: REN Lanwei LI Lei Answers to the questions: 1. What are the inputs and out puts of the transformation process described in this case? The input for the company is the staff, expertise and specialized facilities who work to produce and transform Iceberg lettuce to the supermarket for the consumers. The cutting process, packing, sealing, and labeling process all the parts that contribute to the transformation process. The output for the transformation process is quality contain, properly sealed lettuce which is available for the consumers in the supermarket, the wholesale markets and the sandwich industry.
These two drinks mean different things to different people. It can mean the morning tradition of a cup of coffee with the girls at the local café. A warm cup of tea can mean the beginning to a relaxing evening. Because of the popularity of these drinks it is important to acknowledge the similarities and differences they have. Coffee and tea are similar in a few ways: a majority of people enjoy drinking them, they have health benefits, and they are made from parts of trees.
The communication between the product managers and the buying center is important. Question 2: What selection criteria does Trek utilize when it selects a new supplier or evaluates an existing supplier? When potential suppliers are identified, they are evaluated on four criteria, quality, delivery, capability, price, and environmental impact of their production process. This allows Trek to compare alternative suppliers and to select the best match for Trek and its customers. Once a business is selected as a Trek supplier, it is continuously evaluated on elements of the four criteria.
These include teas, smoothies, and even hot chocolate. You can also choose the temperature of your drink. The baristas are more than happy to serve you an iced version of your favorite coffee or even just cool it off a few degrees so you can enjoy it right away. There are several
Discuss what departments might be included in the operations function of the company. G. Discuss strategic operations management decisions related to at least three of the following concepts that would support the implementation of the company’s mission and strategy: • Design of goods and services • Design of process and capacity • Quality • Location • Layout design • Human resources and job design • Supply-chain management • Inventory • Scheduling • Maintenance 1. Discuss whether the company should adopt a consumer-focused mass customization process. H. Recommend actions to improve cost effectiveness for each of the
I will give three examples of retailers who have done this. Identify at least three challenges when setting up a business. Explain why they are challenges. As a new business sets up it begins in the start up phase by putting together a business plan. You will find many different challenges that will come up as the business develops.