Branding Luxury Through Affective Value Case of Swiss Watch Industry

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Branding Luxury Through Affective Value Case of Swiss Watch Industry Abstract This study focuses on affective value as the key to luxury brand building. Products that invoke affective value imply craftsmanship, history and endorsements of brand personalities that define these items. We cannot commercialize this invisible value, regardless of the delivery of affective value, through a combination of various media such as magazines and selective distribution. In this study, case of the Swiss watch industry is explored to illustrate the communication strategy of affective value, which will be applicable to manufacturers that have unique technologies, but lack the effective communication of affective value. Swiss watchmakers used to emphasize the precision of their wristwatches; after the Quartz Shock, they began to communicate affective value so as not to directly compete with Japanese precision watches. This chapter concludes that it is indispensable for luxury watchmakers to communicate affective value in an exclusive manner to imply rarity-the key for creating customer appetite for affective products. Keywords Branding • Affective value • Luxury • Watchmakers 1 Introduction The rapid industrialization and technological progress in emerging economies have enhanced the worldwide commoditization of both services and products. Even leading global companies such as Sony, Sharp and Panasonic are losing their competitive advantage due to this rapid industrialization. Twenty years ago, such a drastic and rapid change in the business environment was unimaginable. For a 167 168 S. Terasaki and S. Nagasawa long time, Japanese manufacturers emphasized the excellence of their products’ functional features in their marketing activities while losing customer share, given the increasing needs of emotional appeal to today’s experienced consumers.

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