Brand Awareness Essay

5220 Words21 Pages
An Empirical Study on Brand Awareness and the Factors Influencing Brand Loyalty Towards Hair Shampoos Lalit Mohan Kathuria* and Bhupinder Jit** Branding is one of the most important factors influencing a product’s success or failure in the market and it can have a significant influence on the perception of the general public towards the company owning the brand. Brand loyalty not only represents the brand of the company but also the company itself. This study has been conducted to know the brand awareness and brand loyalty of consumers towards hair shampoos. The study highlights that the major sources of awareness for hair shampoos are television advertisements, and friends and relatives. The study further highlights that the important factors influencing brand loyalty towards hair shampoos are product quality (dandruff removal, shine and silkiness, and ingredients), availability of the preferred brand and brand image. Introduction Brands play an important role in the purchasing decision of a product. A brand is a name, term, sign, symbol, design or a combination of them, intended to identify the goods and services of one seller or a group of sellers and to differentiate them from those of its competitors. A brand is thus a product or service that adds dimensions and differentiates it in some way from other products or services designed to satisfy the same need (Kotler, 2006). The final consumer receives certain benefits with the consumption of those products or services. The customer’s subjective and intangible assessment of brand, above and beyond its objectively perceived value, is known as Brand Equity. The main subdrivers of brand equity are customer brand awareness, customer attitude towards brand and customer perception towards brand ethics (Keller, 2007). More attention is being paid to measuring and managing brands as assets, as brands represent a

More about Brand Awareness Essay

Open Document