Boss, I Think Someone Stole Our Customer Data

1814 Words8 Pages
Case Study 3: Boss, I think Someone Stole Our Customer Data Today’s business environment thrives on information. Being able to gather, store, use, and transmit data is critical for any size business. The downside of storing and transmitted personal data is the possibility of data theft. There are many ways for thieves to steel personal information and it is the responsibility of the businesses that use and store customer data to insure it is protected. In order for our economy to flourish consumers need to spend money. Most consumers today use electronic payment cards to pay for purchases but they would not use these cards if they did not feel their information was secure. It is the merchant’s responsibility to protect the customer’s personal data. 1. Evaluate the obligation Flayton Electronics has to its customers to protect their private data. In the case of Flayton Electronics it appears to me that they were not prepared for this kind of breach. The CIO did not appear to have a plan in place to prevent or deal with a data breach. The case made it very clear that there was no proof that the breach was due to Flayton Electronics but the company should have a plan in place to deal with any situation where customer data is involved. There are steps and processes companies can follow to try and protect customer data. Jerry Cerasale offered the following advice at a conference in 2005 to help manage the risk of data fraud. 1. Have a written security plan. 2. Spend the resources for security. 3. Make sure your suppliers and business partners have similar security plans in place. 4. Know what information you really need. In this case Flayton did not seem to have a security plan in place and although it was suggested that they did spend money on securing information and growth, they may have needed to spend more. It appeared that some PCI security measures were being

More about Boss, I Think Someone Stole Our Customer Data

Open Document