Best Practices Manual Essay

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Best Practices Manual for Supervisors By Melissa McCarty MGT/210 Supervision & Leadership University of Phoenix April 22, 2012 DEMONSTRATING COMMUNICATION SKILLS Communication is about more than the meaning of speaking to one another. Sometimes people who communicate only about information look arrogant and cold. At the same time, people who try to be polite and make small talk instead of speaking usefully might seem boring and irrelevant. As a supervisor, your best strategy in becoming a good colleague is to be able to talk in a friendly, social way, while giving people the useful and accurate information that they need. (Watson, 2003) Communication is one of the most important ways a supervisor can build trust and respect among colleagues. Showing interest and concern in things that are important to coworkers helps to create positive connections that can be very helpful when dealing with work-related issues. For example, team members will generally appreciate a supervisor that shows interest in them as real people-beyond their ability to complete tasks or solve work-related problems (Watson, 2003) One of the things that often hurt relationships between supervisors and their employees is misunderstandings. People tend to make assumptions about the words and behaviors of other people in their workplace. A good supervisor can validate the perception that they have about what people are thinking or saying before they react to it. They can remind team members and coworkers about their duties, meetings, and deadlines in a positive and subtle way, which reduces problems and confusions (Watson, 2003). DETERMINING EFFECTIVE ORIENTATION AND TRAINING METHODS In the three-day orientation and training program that we have planned for our salesclerks, we will review personnel
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