TLIP4001A ASSESSMENT ACTIVITY 1: How can examining future opportunities and directions help towards the contribution of a shared vision and values for the workplace, and the shaping of business goals and objectives? A customer service delivery plan is a strategic and tactical plan for achieving marketing objectives. It is a detailed document that determines how new business will be acquired and how the existing customer base will be maintained and strengthened. Customer service delivery plans are not just about targets and how to achieve/exceed these targets. ASSESSMENT ACTIVITY 2: Why is it necessary, as part of the planning process for customer service teams, to review previous performance and successful approaches and to identify factors affecting performance?
Identify the main reasons for reviewing working methods, products and / or services in a business environment. • Ways of working – Ways to improve performance and obtain feedback and move the business forward • Products and services provided – These need to be reviewed as the market place is fast pacing and constantly changing. Its important to do the above so that business keeps up to date with the current market. 2. When a business is going through change: a) Describe the different types of support that people may need.
P4 Market research is any organized effort to gather information about markets or customers. It is a very important component of business strategy. Market research is a key factor to maintain competitiveness over competitors. Market research provides important information to identify and analyse the market need, market size and competition. A marketing plan may be part of an overall business plan.
JCT2 Task 2 A1) There were many aspects considered in selecting how to design the product for the markets that were chosen in the simulation. I considered the markets and their needs, and the products themselves to evaluate which would be the best for my company to bring to market. When I choose the name for the company I wanted to select a name that would suggest to the customer that they were electing to do business with a company that was focused on the cutting edge of technology, and with a company that was committed to delivering business solutions for their growing needs. TechSol was created to relay those principals. The two offerings to be brought to market were also given product names that would hopefully elicit some consideration by the market customer.
• Include a definition of your selection using quantifiable measures. • Include the following steps of the business research process that must follow for addressing or finding a solution to your selected issue or problem: o Purpose of the research • Describe the research problem.• Explain why the research problem is important. o Problem definition • Explain what question you are answering by your research. o Research
Research competitors and industry trends to create new ideas and incentives. Compete with competitors – Price matching. With accurate information and efficient communication within the business will ensure business continuance despite possible problems. 4.0 Reports: Identify the types of reports you would be required to review regularly in order to monitor business performance, why is it important to create and use this report and who would the report be written for. 4.1: Performance Report: This report shows how well/poorly a business is doing based on a current revenue, and can identify performance areas that may need improvement.
They compile the research and flood the market with competitive products. Overview The business research process usually starts with an outline of an industry or market. Making the determination if an opening in the market only exists within an opportunity in that certain
Business Plan A well documented business plan can provide tremendous value to the organization by detailing the business goals for your intended audience. By definition a business plan is “a plan for the business, clarifying why it exists, who it exists for, what products and services it provides these client groups, how it intends to develop and deliver these products and services, and where it is headed” (Business Plan, n.d.). Business plans are used to start new businesses and to grow existing businesses. They can be geared towards internal audiences (staff) and external audiences (investors, suppliers, lenders, and so on). They provide a rationale for the business, its service(s) or product(s).
Management’s decisions influence how a company works and can affect the outcome of a business. The best way for management to see their options are through S.W.O.T. analysis. I chose to do this report on Walgreens. I plan to research and learn how they manage their company and deal with competitors.
Business research process RES / 351 Business research process Business research and the process of understanding the manager’s problem and its management dilemma. In business the managers first has to identify the problem his problem or dilemma, then the need to find solutions to fix or adapt these solutions so that the same problems won’t reoccur. A management dilemma triggers the need for the decision making process to began, these events cause managers to reconsider their purposes or objectives it also defines the problem for solution the manager then can develop strategies and tactics for the solutions they have identified. Research means it is conducted to reveal answers to specific questions related to action, performance, or