Do we have bad debt or cash-flow problems? Could any of our weaknesses seriously threaten our business? Examples of CanGo’s threats are: lack of clear performance goals, ineffective employee evaluation, competition from other online companies and cash-flow problems. (http://www.mindtools.com/pages/article/newTMC_05.htm) After identification of each
How important would reliability and dependability factor into your evaluation? * How does one evaluate the characteristics of a quality intangible product? How important would courtesy and knowledge be of the person representing the provider in resolving an issue with a quality intangible service? Week Three Discussion Questions What are the two principle activities in strategic planning? Why is it important to correctly identify and address these two activities to ensure success in the quality initiative?
5. Explain how an item's target market might affect its price. A: the company needs to take into account the people needs, dislikes, wants and lifestyle. The target market is affected by an specific group of people, and they have to adjust the product for that specific group of people. 6.
For example it states for the suppliers that “Employment is freely chosen”, “Working conditions are safe and hygienic” These principles are intended to guide your decision-making and workplace behaviour. Ideally, a code of ethics will significantly impact your work practices, because you will follow the principles when at work, but how much impact a code has depends on how your company uses it. http://www.bodyshopinfo.com/assets/c_of_c_suppliers.pdf http://www.bodyshopinfo.com/assets/c_of_c_employees.pdf Body Shop state on their website “we've helped to raise funds and global awareness of domestic violence. Since 2004, over £4m has been donated to local partners who fund the prevention, support and protection of abused women and children” http://www.thebodyshop.co.uk/values/DefendHumanRight.aspx. Body shop are defending human rights through complying with laws and giving better working conditions, and reasonable hours to work.
* Are they ethical? 3. Choose TWO of the criteria from your checklist. Explain why each would influence your decision to invest in a company. * What risk is the company?
Many interesting points were raised during this discussion and it was enjoyable to read about different views others had. A common theme was caring about customer satisfaction, this can be through either the quality of the product the business is serving or the service that employees are giving directly to customers. Another common point was marketing; marketing fits well within the customer category as this will bring in customers old and new and keep them interested in the business. One point that was not discussed in the forum that I thought about after was the product or service a business has on offer, without a good product or service there would no business. Business’s also need to make sure that they are marketing their product to the correct target audience, to ensure the best
The company wants customers to feel no matter what type of day they have they can come to enjoy organic bake goods and a relaxing atmosphere at Delight Bakery Café. Delight Bakery Café SWOTT analysis report will need to focus on questions pertaining to the company’s strengths, advantages, resources, market strength, and what makes them stand out from their competition. The SWOTT report will gather internal and external information on the company from surveys on customer’s opinions along with the competition this will help to identify the company strength. The next step will be to identify the company weakness by asking questions like what can we improve on or what changes would you like to see in the future. The company needs to identify what is the contributing factor in loss sales and revenue.
(TCO G) Discuss the concept of best practices and their effect on quality management success. 2. (TCO H) Identify and discuss the five key dimensions of service quality. Given an example of a service and describe how a customer may define quality along each of these
Sometimes, the staff exchanges the product with a different size that is suitable for them and whether it makes them happy. In addition, Primark is an outstanding retail company, so the customers would want their staff to have good product knowledge, someone who knows the idea of what they customers like and don’t like. So therefore, it benefits the customer to trust the staff and they would have a good understanding with negotiating with the offers such as ‘sales reduction, which is quite useful in a business. How effective customer service benefits the organisation Great customer service makes your customer feel that you care about developing in long term relationship that means you are not only make more sales, however it does benefit the business in different ways , such as : Repeat
Research Proposal Paper STR/581 – Strategic Planning & Implementation Research Proposal Home Depot core values are to take care of the people, give back to the community, do the right things, and provide excellent customer service, create shareholders value, respect, entrepreneurial spirit, and to build strong relationships with customers, associates communities, and vendors. These values are in line with my proposal and will strongly remain unchanged but I will recommend. A possible solution for addressing and fulfilling the organization’s mission is to make exceptions instead of following the rules. Home retail improvement products and services in the future will gain efficiencies from procurement, distribution, outsource and