Bedside Report Theory

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Abstract Audio-taped report has been one of the most traditional methods for relaying change of shift report in hospital settings. Patient Safety advocates and many healthcare regulating bodies are challenging organizations to implement face-to-face hand offs, including shift change report, to promote active rather than passive communication. These same agencies also recommend including the patient and caregivers in goal setting and planning. In order to meet current regulatory standards for acute care hospitals, improve patient safety, and encourage patient and family participation in care planning, a quasi-experimental study will be done to evaluate the effect of bedside shift report and Situation, Background, Assessment, and Recommendation…show more content…
This interactive process could include the patient in care planning and goal setting. Patient satisfaction survey scores in the areas of; “how well the nurse kept me informed”, “staff worked together to care for you”, and “staff included you in decisions regarding treatment”, could improve with the implementation of bedside report. This survey is administered to patients post-discharge by Press Ganey®, a company used by many hospitals nationwide. Press Ganey® collects patient satisfaction data from numerous hospitals and prepares a report for the individual hospital that gives scores in the above areas and also compares the specific hospital’s scores with other hospitals of similar…show more content…
Patients will be asked to consent to participation in the initial implementation of this change and educational materials will be provided. Patient privacy is not a problem as all rooms are private. Lewin’s change theory will be used to guide the transition to bedside report. This theory identifies three stages in the change process: “Unfreezing is characterized by recognizing the need for a change. Moving identifies the time when implementation of the new process occurs. Refreezing occurs when the change has been implemented and is now a firm part of practice.” (cited in Caruso, 2007,

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