Among hospitalized patients, does the implementation of bed-side shift reports promote patient satisfaction compared to the traditional change of shift report at the nurses’ station?
Effective communication of information in healthcare is a vital component to providing safe patient care and continuity of care giving. However, up to two-thirds of sentinel events in hospitals are related to communication problems (Sand-Jecklin & Sherman, 2012). Nursing shift report has long been a practice that serves to exchange information from nurse to nurse (Radtke, 2013). Concerns about the traditional methods of commutation between various shifts help drive a nursing unit’s decisions to move to a more patient-involved model of shift reporting (Anderson & Mangino, 2006).
In nursing, a bedside shift report is a patient-centered process where nurses provide shift-to-shift report at the patient’s bedside. Generally, a shift report takes place at the nurse’s desk or behind closed doors and rarely has included the patient in real time (Radtke, 2013). The exchange of information in this setting often does not involve the patient until after the off-going shift goes home and current shift does its rounds (Radtke, 2013). When report is given away from the bedside, this opens a door for misinformation and does not give the patient or their family a venue to exchange information that may be important to the oncoming shift (Radtke, 2013).
Review of the Literature
Chaboyer (2009) evaluated the patient and nurse perceptions of bedside reporting. A qualitative study was conducted by surveying inpatients on three different units and 74 nurses. The report’s findings indicated improved patient involvement in their own care along with positive perceptions regarding bedside reporting from both the patients and the nurses. Also among the results, were improved interdisciplinary communication and support, with more efficient time utilization....