1.3 Explain how distress may affect the way an individual communicates. All individuals may react differently when feeling distressed. Some may become quiet, and not want to talk or make eye contact with you. Others may become angrier, and do all the talking in the conversation, and they may begin shouting. Individual’s self-esteem can be low, and their body language may be closed or negative, this can make communication difficult with an individual whom is distressed because you may not get any feed back from them, or you may not get a change to talk or be listened to to help them.
While a little amount of fear and lack of trust might be necessary, excess of these things is not good and prevents one from doing a lot of things including difficulty in communicating effectively. It is important that service users trust the service providers because the service user may not take the service providers advice with could be potentially dangerous or even life threatening. Some conditions, such as having a stroke, being depressed or having other mental health problems may affect an individual’s ability to communicate, because they affect the person’s
This is because, in some countries, different words mean different things. This means that if you say something, you can say it without meaning any offence to the service user, however they may feel that you are discriminating against them as they may interpret what you have said in the wrong
Some carers may not feel they can approach the person because the assume they are violent. If a person gets violent it is due to frustration and not being able to express themselves. It helps if you know how to approach the person so they dont get adjitated. You should always try to form positive relationships with clients even though they may not remember you a short time later. Some people just think a person dementia does not need to be spoken to bacause they may not be able to understand anyway.
A submissive person usually fears upsetting others because they do not wish to hurt their feelings or fear them. Submissive people also usually assume that they are to blame for things, even if they are not. They also accept culpability when singled out by others. Avoidance Behaviour Avoidance behaviour is when a person distracts themselves from an activity or task to which an unpleasant emotion is attached to. Usually this emotion is fear.
Negative is when there is lack of eye contact, negative facial expression such as frown or yawn, body language of crossing arms and tones voice. Communication is not clear and is easily misunderstood. Always remember paying attention to non-verbal and verbal communication, put distracting thoughts aside and avoid being distracted. Responding by summarizing what the sender is trying to send the receiver. While responding, assert your opinions in a respectful manner and treat the sender like they would want to be treated.
He also isn’t paying attention to him. To rectify this, the care professional should be aware of the service user’s needs. A fault in this care professional’s strategy of communication is that he is using jargon the patient will not understand, this could lead to confusion and the patient being unclear of what needs to happen. There is no contact being used which could give the patient the non-verbal signal that the care professional does not care or respect the patient. There is also a computer in between them which could distract him.
Occasionally, despite a counselor’s best efforts, some clients fail to act in their best interests and negatively respond to all counseling interventions. These clients are often called oppositional, reactionary, noncompliant, intractable, and unmotivated (Dowd, 1989). You can not make someone tell you something they do not want to. Forcing an issue or trying to push a client into telling you something will only make them want to be more reluctant from sharing. Being understanding, empathic, and listening to the client helps build the relationship and give the client the opportunity to want to trust you enough to tell you what you need to know.
The factors that affect communication are: -posture: Folded arms can look defensive and discourage comunication.Friends and family often mirror the others person posture during conversation witch might feel patronising or thrightening. Is thought to increase a sense of familiarity. Standing over a person seating might feel patronising or thrightening. Touch: A light touch on the person you s arm can communicate caring and understanding ,but sometimes touch can feel intrusive,even thrightening.Touch is a safe-guard issue and you must never impose yourself physically on a vulnerable
As I said before, the receiver may also give feedback during the conversation by nodding and showing attentiveness to the message being delivered. Then it’s the senders turn to pick up the signs of demonstrative communication in the receivers