Bccom 275: Business Communication And Critical Thinking

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BCOM 275 – Business Communications and Critical Thinking University of Phoenix 2013 Demonstrative communication is nonverbal and unwritten communication that can include body language, tone of voice, and facial expressions. Verbal communication only makes up 7 percent of a given message, according to the College of DuPage's management department, and "the remainder is composed of 38 percent tone and 55 percent nonverbal cues" (Duck and McMahan). Verbal and nonverbal communication frames the meaning of conversations and cannot be separated during face-to-face discussions. “An individual’s non-verbal signals are equally important as the words you speak and the tone of your voice” (Beth). Verbal and nonverbal…show more content…
An example of ineffective demonstrative communication could be an innocent person going to court for a criminal offense. This person may show a loss of confidence, they may not speak clearly and may look very badly because of stress, etc. A juror may look at this person and say they look guilty. The defendant should have worked harder to convey their innocence to the jury by using demonstrative communication more effectively. Another example is a company’s human resources department. Human resources will not evaluate job applicants solely on their written resumes but also on their non-verbal communication during an interview. An interviewee may effectively display all the demonstrative communication that HR is looking for and thus get hired. If we continue with the job interview example, the applicant conveys a message through facial expression, body language, and tone of voice. The interviewer processes the information and follows up with the next question. The interviewer’s facial expression could may convey a lack of interest, his body posture may convey indifference, and his voice tone may convey boredom. From this response, the applicant is able to understand that the interviewer is likely to reject his or her…show more content…
The receiver watches nonverbal communication very closely. The receiver listens to the sender’s tone of voice, watches the sender’s facial expressions and body language. After taking it all in, the receiver then can add up all the demonstrative communication they have received and form a conclusion. The receiver then responds to the sender by giving feedback. As I said before, the receiver may also give feedback during the conversation by nodding and showing attentiveness to the message being delivered. Then it’s the senders turn to pick up the signs of demonstrative communication in the receivers
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