While a little amount of fear and lack of trust might be necessary, excess of these things is not good and prevents one from doing a lot of things including difficulty in communicating effectively. It is important that service users trust the service providers because the service user may not take the service providers advice with could be potentially dangerous or even life threatening. Some conditions, such as having a stroke, being depressed or having other mental health problems may affect an individual’s ability to communicate, because they affect the person’s
Outcome 4.2 Explain the importance of an accessible complaints procedure for reducing the likelihood of abuse It is important to have an easy accessible complaints procedure so people know where to find it. They may not want people to know they are filing a complaint so may not want to ask where the forms are. It should be a straight forward form and not too complicated as people may not bother to fill it out otherwise. More issues can be dealt with once a form has been filled out and it can reduce the likelihood of abuse. Unit
With good communication it is less likely to be any mistakes made, if a mistake was made it should be able to be identified and discussed through good communication. 2.2 Promoting effective communication, the factors to consider are the individuals, and there preferred method of communicating. Verbal communication you would need the correct tone, pitch, does the individual need to be spoken to loudly slowly and clearly, or they could prefer quite softly and perhaps on their own. Correct eye contact is a factor to consider when communicating with anyone, staff or individuals. 3.1 People from different backgrounds, for example a some culture’s would find eye contact rude and unacceptable, some people from different backgrounds may use slang words for example, calling people babes, me duck, or may ask if they want the loo, some people may not understand what that means which could cause distress and a misunderstanding.
These side effects may affect one person but not another. This would be hard to study as you can not say it is exactly one thing, and then you would have to look at the extraneous variables which affect each problem. However, this could also be good as it is not really being reductionist in its own approach; it is looking at all the possible individual differences. If choosing a different approach, like cognitive, then it would still be difficult because you do not know what the person is thinking. You would have to rely on the patient giving you the information for it not is socially desirable or have demand characteristics.
The differences between a working relationship, in which we interact with others only in a work setting, and a personal relationship, which takes place outside of work hours, are based on the level of intimacy/familiarity we share in each situation. In a personal relationship, we can speak informally and be nice or rude to the people we are communicating with, depending upon the type of relationship we have with that person. A working relationship requires us to be more formal in our speech. Conversations are more formal and polite in a working environment. The reasons for this may be that people not be offended, we will not say something which may upset or provide a trigger for a vulnerable service user or put ourselves at risk.
When promoting effective communication you should ensure that you have all the information on how the individual prefers to communicate, and to be very aware of the environment, ensure there are no distractions, for you or the service user. Be sure you have enough time to listen as you do not want to appear to be rushing them as this may seem to them that you are not really interested in what they have to say, and this could affect their relationship with you and if they need to speak to someone they trust about an important issue they will have doubts about coming to you, which could
Also another strategy that can help you overcome your conflict is to deal with it face-to-face because it is more effective than other forms because it allows for an active exchange of information. It gives the opportunity to observe nonverbal cues as well as gestures. If necessary you may also use a mediator to help you with your conflicts. However, the mediator must be neutral to both parties so that they can effectively mediate because if they are partial to one person then the conflict will not be completely resolved. Oscar if you do something wrong don’t be afraid to apologize.
Section 1: Understand the Role of the Social Care Worker You should try to handle conflict situations by remaining calm, ending the conflict before it escalates and remaining respectful of others. However, there are times when this may seem impossible and the following skills are required: openly discuss differences in a calm and rational manner. For example, when having heated professional discussions with colleagues: – avoid rising to challenges or suggestions that you are incorrect – ask colleagues to listen to you and respect your opinions, but also respect their opinions – if you feel you cannot resolve a conflict situation with a colleague then speak to your line manager – respect the advice and guidance which qualified colleagues
Also to me, on-line therapy may be a little more comfortable from the privacy of their home. If you don’t understand the therapist you can go back and read areas that may be foggy instead of asking them to repeat themselves. The biggest advantage is that you have the ability to email the therapist throughout the day. While these advantages may work for some, others may find on-line therapy as a disadvantage such as, the therapists not having access to important information about you. Some things that you want the therapist to hear is very important to you and you may feel better by saying it face-to-face because face expressions tells a lot.
They were outsiders coming in to the program which helped them bring in new ideas as well as a non-bias judgment of clients or clinicians. However, they felt not understanding the culture and history of the agency did hinder them from helping them on another level. The CRMT model was designed to be a more hands-on approach as well as a team effort for crisis-based cases. The agency has utilized the approach outside of the pilot process, but has used it for outside purposes as well as a variations made to the process to fit the agency better. It has shown the process to create an environment where staff feels safe, supported, and it feel more normalized.