Why is this important? * Some of the ways the sender might receive feedback from their messages are often the same as the receiver; facial expressions, body language or verbal acknowledgment. This affects the sender and the message by either having a positive or negative effect, depending on the feedback given by the receiver on the content of the message. This important because it effects the context of the message. * * Which step in the communication process do you consider to be the most important?
NVQ Level 2 Questions INTRODUCTION TO COMMUNICATION 1.1 Identify different reasons why people communicate To express need to share ideas and information, to reassure; to express feelings; to build relationships; socialize; to ask questions; to share experiences. Communicating it is the primary form of transmission and reception of information. 1.2 Explain how effective communication affects all aspects of own work A good communication help to understand people needs, build trust prevents misunderstanding. When communication is well set up, allows you to provide better customer service, saving time and avoiding misunderstandings. For example in the case of a member whose primary language is not English, it is good practice to make use of plain English, easy to understand.
Explain how own role can impact on the dynamics of two way communication with individuals with sensory loss Be prepared to repeat what you say ? orally, in writing, [ or using multiple formats - to communicate with the person. Offer assistance in understanding written instructions and in completing forms or documents. Provide extra time for decision-making. Be patient, flexible,
Nonverbal includes the following; eye contact, touch and paralanguage. By using these nonverbal skills will help covey the interest and understanding of a message. When you are engage with eye contact will show that one is connected to the sender and the sender focused on the receiver will help direct the communication. By using touch can help a person connect emotionally to the communication. In my opinion, touch is important but should be used wisely.
As a carer it is my role and responsibility to support individuals to express themselves. The way in which i do this is to assess their needs, access information regarding communication needs and provide appropriate supports aids or equipment and encourage and motivate communication. Without support or appropriate support the individual would be unable to express their needs which could lead to emotional and physical difficulties. 1.3 Analyse features of the environment that may help or hinder communication It is difficult and frustrating to communicate effectively when there is background noise, therefore arranging the environment to aid communication is a very important step to achieve effective communication. Some factors that can hinder communication are; * Poor lighting, individuals with poor sight unable to see you.
To recognise then the service user is getting anxious or distressed as the service user may be nonverbal and it may take a few guesses to know what the service uses wants or needs. Aiv Explain why it is important to find out about an individual’s: 1. Communication and language needs To make sure that the service users’ needs are being met individually, providing the tools required for each method of communicating ie pen and paper, picture cards, sign language and for the staff to be properly trained to be able to communicate in the correct way for each individual. Remembering that everyone is different and no two individuals will require same care. 2.
A) communication and language needs. To ensure you use the correct method of communication which is most effective for the individual so you can be sure they understand the information you are giving them and that you can communicate efficiently. B) wishes and preferences. It is important to find out about an individuals needs and preferences so you can deliver support to them in a way which promotes choice and dignity for the individual as well as deliver the care they need and expect. Av.
This can be written or verbal. Receiving the message is the responsibility of the receiver. Understanding the idea is also the responsibility of the receiver. In communication, listening and hearing can be two different things. A person can hear what is being said without listening to it.
Therefore if/when their behaviour/reactions change or differ from the norm you will be able to notice straight away and explore what or whether there is a problem that needs addressing. Aiv: Explain why it is important to find out about an individual’s: A: Communication and language needs: It is important to remember that not everybody communicates in the same way and also you need to make sure you are able to communicate effectively with the individual’s you support in the best way for them. First you must recognise that each individual is unique; therefore there will be differences and influencing factors in the way each person communicates. Influencing factors that may affect the way an individual communicates are: Cultural differences Acknowledging and responding to the cultural aspects of an individual’s identity and care needs are likely to enhance communication. By finding out about a person’s cultural background will give you an insight as to the best way to communicate with them.
As I said before, the receiver may also give feedback during the conversation by nodding and showing attentiveness to the message being delivered. Then it’s the senders turn to pick up the signs of demonstrative communication in the receivers