Unit 4222-301 Outcome 1 Understand why effective communication is important in the work setting Communication can be used to bring out changes in attitudes, motivate people and establish and maintain relationships. Communication is vital for seeking and providing information. We communicate to express our emotions like courage or fear, joy or sorrow, satisfaction or disappointment with appropriate gestures and words. It is crucial to have good communication for developing positive relationships with other people. It is a process by which two or more people exchange ideas, facts, feelings or impressions in ways that each gains a common understanding of the message.
By having good communication skills it will build good relationships in the work place. Communication works both ways, so it is important to speak clearly in a way that the person listening would understand so it causes no confusions. Describe the factors to consider when promoting effective communication. Some factors to take into consideration when communication would be hand and facial gestures; which could show feelings and emotions. Another factor is the person your speaking to and the level of understanding they have, and if they will be able to understand more technical and complicated words.
Aiii Give two reasons why it is important to observe the reactions of an individual using the service when you are communicating with them. 4 marks 1. To be able to see if the service user understands what has been said, either by giving off body language signals or gestures. 2. To recognise then the service user is getting anxious or distressed as the service user may be non verbal and it may take a few guesses to know what the service uses wants or needs.
Aiii Give two reasons why it is important to observe the reactions of an individual using the service when you are communicating with them. 4 marks 1. To be able to see if the service user understands what has been said, either by giving off body language signals or gestures. 2. To recognise then the service user is getting anxious or distressed as the service user may be non verbal and it may take a few guesses to know what the service uses wants or needs.
Communication is there to prevent misunderstanding or conflict. 2.2 There are many factors to consider when promoting effective communication. You will have to decide whether it would be best to speak to someone one-to-one. Will you be formal or informal? ................................................................................................................................................................................................................................................................................................................................. 3.1 People from different backgrounds may use or understand other communication methods.
Understand why effective communication is important in the work setting 2. Be able to meet the communication and language needs, wishes and preferences of individuals. 3. Be able to overcome barriers to communication 4. Be able to apply principles and practices relating to confidentiality Question- (1.1) Identify the different reasons people communicate Answer: There are different reasons why people communicate.
301 cert – Principles of communication Its important to encourage communication within work place. This means allowing the individuals to express themselves and understand the communication of others. For this to be effective you must recognise that each person in unique meaning there will be differences in the way each person communicates. There are different influences that affect communication such as cultural differences, language differences. Specific needs such as physical difficulties can influence a person ability to communicate, always be sensitive to the specific needs of the individual so communication is encouraged from the start.
Aiii Give two reasons why it is important to observe the reactions of an individual using the Service when you are communicating with them. 1. To be able to see if the service user understands what has been said, either by giving off body language signals or gestures. 2. To recognise then the service user is getting anxious or distressed as the service user may be nonverbal and it may take a few guesses to know what the service uses wants or needs.
CU2650 Support Individuals with Specific Communication Needs 1.1 Explain the importance of meeting an individual’s communication needs 1.2 Explain how own role and practice can impact on communication with an individual who has specific communication needs 1.3 Analyse features of the environment that may help or hinder communication 1.4 Analyse reasons why an individual may use a form of communication that is not based on a formal language system 1.5 Identify a range of communication methods and aids to support individuals to communicate 1.6 Describe the potential effects on an individual of having unmet communication needs 2.1 Work in partnership with the individual and others to identify the individual’s specific communication needs 2.2 Contribute to identifying the communication methods or aids that will best suit the individual 2.3 Explain how and when to access information and support about identifying and addressing specific communication needs 3.1 Prepare the environment to facilitate communication 3.2 Use agreed methods of communication to interact with the individual 3.3 Monitor the individual’s responses during and after the interaction to check the effectiveness of communication 3.4 Adapt own practice to improve communication with the individual 4 Be able to promote communication between individuals and others 4.1 Support the individual to develop communication methods that willhelp them to understand others and be understood by them 4.2 Provide opportunities for the individual to communicate with others 4.3 Support others to understand and interpret the individual’s communication 4.4 Support others to be understood by the individual by use of agreed communication methods 5 Know how to support the use of communication technology and aids 5.1 Identify specialist services relating to communication
Communication Paper Veronica George HCS/320 July 20.15 Michael Snell Communication Paper According to read me first( HCS/320) Communication is the process of sharing information, thoughts and feelings between people through speaking, sounds, writing, drawings or body language. Sometimes getting the idea across to the receiver is a difficult task when there are barriers such as different languages cognitive ability and disability. Effective communication extends the concept to require that transmitted content is received and understood by someone in the way it was intended. The goals of effective communication include creating a common perception changing behaviors and acquiring information. Effective communication begins with encoding or the skill of relaying message in a clear, direct way that allows the receiver to correctly decode your message.