Younger customers have been attracted to this fresher approach leaving Lodge Bistro with an older customer base. • The economic environment is less benign than when your mother founded Lodge Bistro. • The change from a highly motivated visionary leader to a more consensual and informal style has resulted in the recruitment of more independent managers. This has affected the morale of the longer serving managers who resent the new approach and feel that the chain is losing its core market (b) The chosen concepts I have chosen concept 4.3, which lists Drennan’s (1992) 12 key factors that influence business culture. I have selected three factors, which will most identify the business weaknesses.
A Case Study on Perfect Pizza February 20, 2011 Problem / Issue Statement The problem that exists at Perfect Pizzeria is the negative cultural condition of the restaurant between employees and the manager of the restaurant. Negative Cultural Condition The manager of Perfect Pizzeria has taken draconian steps that have created a rift between him and the employees of the restaurant. The steps have included changing and removing employee benefits without warning, a lack of communication with employees to increase engagement, and threats by the manager which included the use of a lie detector test if key measurements of the restaurant did not improve. The rift has created an environment where the employees have displayed a lack of loyalty to the success of the organization as measured by the last month’s unsold/damage food percentage, an important measurement for the manager, which reached an all time high. This is an immediate problem for the franchise as this is negatively affecting the morale of the employees and is in conflict with the strategic direction of the organization (i.e.
“We are always excited to offer convenient choices for our customers,” explains Wallace. “Sometimes gaining a new customer’s trust can be the hardest part of doing business online. Google Checkout is a simple and effective solution to that problem.” Results Wallace says it was easy to get started, and the Google team made integrating the Checkout system into the Coffee Bean Direct site “a breeze.” He also took advantage of Google’s $10 discount promotion and offered it to customers who use Google Checkout. About GooGle CheCkout Google
2. Summary State of the recommended solution: By Amazon.com expanding patented technology to develop a secure, easy to use platform for customers to use. “Partnering up with other suppliers and distributors participate in this online exchange would allow their affiliates to achieve greater operational efficiencies in their supply chain. These efficiencies would translate into lower prices for Amazon.com. A second additional benefit for Amazon.com would be the steady cash flow it would receive through the charging of hosting fees and commissions on completed transactions.” (Collins, Mockler & Gartenfeld, 2003) This is the best solution of Amazon.com because they would only be the host of the exchange and not have to hold any inventory.
The restaurant operations, merchandizing data, and financial information were all reported and recorded uniquely from business to business. This created an extreme lack of communication internally. The merchandise inventory system that was being utilized was controlled by restaurant managers with no prior merchandizing experience, and thus did not understand the importance of keeping a quality inventory record. The financial information from every branch was eventually compiled at some point; however, the inconsistencies in the reporting process and transportation of the information itself faced large inaccuracies. The restaurant operations were also extremely de-centralized and unique from branch to branch.
Managers who failed to follow the rules either changed their ways quickly or were sacked. | Inexperienced staff, food and service quality are below the standards set by the company. | One method of undertaking a SWOT analysis is to consider strengths, weaknesses, opportunities and threats in relation to two different times: until Joyce Lodge retired and when Patricia became to be manager of Lodge Bistro. It can be seen from Table 1 that the main weaknesses arise when Patricia decided, the most important thing is the culture of an organization than formal structures, rules and regulations.
Above all indicates some problems exist in Fit Food, Inc. financial reporting. Behind financial data managers in divisions take various “skills” to meet the assigned sales targets by data manipulations, which are not only the problems of each divisions but also the deficiency of entire control system. Reasons and Recommendations A. The deficiency of entire control system Although the company has established financial results-based control system, the system is still undeveloped and cause negative effects. Managers took gamesmanship to improve their performance indicator without producing any positive economic effects.
The new manager’s business strategy to cut costs is not effective due to its failure of keeping existing customers happy and losing their business. The lack of friendly customer service, socialization, and free refills takes away from the company’s mission and vision of a relaxing and pleasant atmosphere. The processes that were implemented by Willie to save money have taken away from the appeal of the company and its workplace environment. Willie’s behaviors are unethical due to not upholding the values of the company and making
1.) Three appropriate actions taken by The Big Cheese staff: * As for every Food and Beverage Manager or Director, when an employee feels ill or under the weather sending them home is essential. Not having any type of sick employee or disease around the food product will lessen the risk of any customer obtaining sickness from the employee. * Even though Gypsy was looking out for the best of the customer and business, she cannot throw full plates of food in the kitchen. It is significantly unprofessional by acting the way she did by arguing to the point that the customers heard her and throwing the plate.
Abstract There are many benefits to bringing a business to the Web. An e-business can offer personalized service, high-quality customer service and improved supply chain management, to name a few of the benefits. Business to Consumer or B2C is the most well-known type of e-commerce today. That said, it is important for online businesses to apply a well-developed business plan for the success of the business despite the fact it may not be brick and mortar. A business model is defined as “a set of planned activities designed to result in a profit in a market place” (Laudon & Traver, 2012).