How can you get to the bottom of an issue if employees are upset of being accused of doing their job wrong? Manzoni should have been the one to conduct this meeting to stress the importance of doing the input correctly she is the chief executive officer (CEO). Employees basically rejected everything they were told because of Singh’s approach to the training and the way she talked to them, it is evident since the data entry worsened. Training should lead to improvement not a decline in the services. These are all potential sources of the problem.
• Depending on the threat if it’s an internal threat from a staff member I would inform Human Resources, just in case we need to follow up with any disciplinary actions. • Any external threat be it personal or to the company, would get the police involved. • Conduct a full investigation so a full report can be put together, making sure that all the facts are correct and any evidence that needs to be gathered be completed with continuity. If the police are involved making sure that all information and reports are passed on so they can continue with their own investigation. • Make sure all internal documentation is completed on a Human Resources level.
To make sure they agree to what they have to do i have to make sure they understand the important of what they have to do and why they have to and asure them that I will be able to assist in anyway they need to be assist with. If cant get the agreement from them than i need to seek for a colleage advice language barriers communication Bad behaviours Neglecting and abused clients 2.2 By providing all the staff members with trainings need for the job. By making sure all the stuff are following the company policies and procedure. By reporting and recording all accident happened in a accident book. 2.3 Get advice from the manager, senior care, or your colleagues or stuff books 3.1 Respond to the complaints professional way, listen the person what they have to say be sympathetic and respectful to what they have to say.
Consideration should be given to adjourning the meeting for any further investigation that may be necessary. Communicating your decision Following the meeting, you should decide on what action, if any, to take. The decision, and a full explanation of how you reached it, should be communicated to the employee in writing, without unreasonable delay. Where appropriate, the decision should set out what action you intend to take to resolve the grievance. The employee should be informed that they can appeal if they feel that their grievance has not been satisfactorily resolved.
The Working Time Regulations and the Minimum Wage Act 1998 both require records relating to hours worked and pay. Internally it is important to keep up to date accurate records to help the organisation plan ahead. Personnel records are important so we can effectively recruit, train and develop our staff to aid us in achieving the organisations goals. Having accurate data will allow managers to base decisions on facts rather than guesswork. (ACAS, 2011) Records We Keep Our organisation collects Sickness and Absence data so we can: * Monitor employee’s absences to identify patterns or trends.
Read the polices and procedures and comply with them, make sure you tell a senior member of staff, then they can take the next step and get to the route of the situation. 2. Explain the actions to take if an individual alleges that they are being abused. You should believe what the person is telling you and reassure them try not to get to involved in the situation, but remember key points of the information given, then go straight to a senior member of staff and hand over all responsibility to them, and keep all information confidential. 3.
“Grievance Procedure is a step by step process an employee must follow to get their complaints addressed satisfactorily. In this process, the formal (written) complaint moves from one level of authority to the next.” The purpose of this process is to ensure the organization creates a working environment where employees may perform his/her duties to the best of their abilities as it relates to their assigned duties and responsibilities. In this paper, I will discuss the effective use of the grievance procedure for the settlement of disputes. HR 586: Labor Relations Course Project I. Various Types of Grievances There are various types of grievances that can come into play in the grievance process, usually depending on how they transpire.
Soonest as possible but not later than 24hours of my suspicions I call to the office and contact the Safeguarding Tem. 5.2.2 Explain the actions to take if an individual alleges that they are being abused: In case when the individual have been abused, I take the event seriously. I always d follow the company´s Policies and Procedures, keeping the Confidentiality and proceeding by the Importance of Agreed Ways of Working. I should protect the person. Report to safeguarding Authority or to the police.
| * Develop policies, procedures and documents for separation/termination events, and test them in the HRIS. | * Establish procedures that meet all legal requirements, as well as the objectives of the organisation. | * Prepare and develop policies and procedures for use in the event of either voluntary or involuntary redundancies, retirement, resignation and other types of departures. | * Develop redeployment procedures that take into account the situation, performance and personal qualifications of employees affected. | * Allow enough time for employees to make appropriate decisions about separation/termination events that affect them.
This was probably because her ex-partner wanted to remain in control within the relationship and was fearful of Miss E meeting someone else if she were to lose weight. Therefore he tried to influence her to stay overweight to prevent this possible scenario. At this point of the initial consultation, I would be asking Miss E some more questions to clarify the situation that she was in with her ex-partner. She has expressed fear of a new relationship because of the way her ex-partner behaved. It seems as if his behaviour has had a lasting impact on her self-esteem as well as her view on relationships.