Assignment Essay

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Hai Dang PHAM Email: Mobile: 0451698893 Summary Highly communicative individual with strong interpersonal skills and an ability to adapt to working in team environments. Motivated by challenge, an astute and dedicated student working to the highest of ability and effectively managing the challenges of part-time employment. Ongoing volunteer engagement demonstrates a focus on community, while work in customer service field demonstrates reliability, honesty, integrity and ability to collaborate. ------------------------------------------------- Key Skills * Customer Service (phone and face-to-face) * Problem solving * Cash management * Sales reconciliations * Transaction processing * Sales refunds * Dispute resolution * Data processing * Inventory control * Store-based security * Stock receipting * End-of-day processing * Sales negotiations * Product selection Software Skills: Microsoft Word ~ Microsoft Excel ~ Microsoft Outlook ~ Firefox ~ POS Terminal ~ EFTPOS Educatio nDiploma of Business Swinburne University of Technology 2012 Bachelor of Commerce ( Finance ) Swinburne university of technology 2012 to 2015 ------------------------------------------------- Professional Snapshot USANA Customer Service Assistant 2011 - 2013 VODAFONE Sale Consultant 2013 - current ------------------------------------------------- Personal attributes * Effective Communication Skills: Articulate communicator with an appreciation for the different communication styles required when working with other team members or with customers. * Honest and Reliable: Able to take on tasks with a degree of responsibility due to strong morals and ethics ensuring honesty and reliability. * Flexible: Understands the need to remain flexible

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