Explain how effective communication affects all aspects of working in adult social care settings. In an adult social care setting effective communication can mean the difference between concise record keeping, high quality service provision, staff being able to work together as a team and creating an empathetic approach to service users and their significant others with a shared understanding of types of care and assistance required. Enabling staff members to encourage clients’ participation in social exercises and activities, as well as being able to gain their trust and give the right support as and when required. 1.3. Explain why it is important to observe an individual’s reactions when communicating with them.
Good factual written and verbal communication and being able to use a variety of communication skills, will promote good understanding, and ultimately provide high quality care for our Service Users. In my position, it is imperative that I communicate with the Service User, and our Carers, in the correct way, to make sure that the needs of the Service User are understood, and dealt with correctly. When we initially meet with the service user, we discuss their needs and concerns, the level of care required, and the frequency of visits before we formulate a care plan that meets their needs. We have regular meetings with the Service Users and Carers to review plans, and implement any changes needed. We also telephone our Service Users, to ensure that everything is working well, with the service they are receiving.
To express needs 4. To share information Aii Explain how effective communication can affect relationships in an adult social care setting between: a) Colleagues and other professionals Effective communication is important as all staff members and professionals will be up to date and therefore able to provide the best support possible. They will also be consistent with the way in which they provide their support. b) Individuals using the service and their carers Effective communication is important for individuals using the service and their carer’s as it helps to build trust. Service users are more likely to confide in carers which they trust and therefore will help to build their working professional relationship.
Describe two ways how effective communication can affect relationships in an adult social care setting between individuals using the service, their carers, colleagues and other practioners. 1.Effective communication is key to building relationships in an adult social care setting. It assures the client is happy and feels safe and secure when working with thecare worker. It builds up trust and ensures the service user is provided with the best care. 2.Effective communication is vital between colleagues.
Describe situations where information normally considered being confidential might need to be shared with agreed others (4.4.3) 13. Explain how and when to seek advice about confidentiality (4.4.4) 1.Identify different reasons why people communicate To express needs, to share ideas and information, to reassure, express feelings, socialize, ask questions, share experience’s, give instructions, share opinions, give encouragement. 2. Explain how effective communication affects all aspects of working in adult social care settings Individuals communicate to express their needs and preferences and to ensure they are met. As a carer I discuss the options and the choices available to the individual to allow them and
Communication affects all aspects of working in adult social acre setting because it builds trust between the service user and carer; this also affects the confidence that the service user may have. Trust affects confidence because the service user can confine in the carer, the carer can then boost the service user’s confidence. Communication is important because the service user and carer should have mutual respect for one another. The carer should also consider dignity towards the service user. 1.3 – Explain why it is important to observe individual’s reactions when communicating with them.
When you support someone, you will get to know and talk to them, and a relationship will grow. Professional relationships are built on respect, trust and good communication. Professional requirements and the Code of Practice relevent to the country you work in bind you to deliver a certain standard of service and behaviour. The Code of Practice covers issues such as treating people with respect, behaving honestly and being trustworthy, maintaining confidentiality and working in the best interests of the prople you support. 1.2 Explain how communication affects relationships in adult social care settings.
Learning Outcomes The learner will: 1. Understand why effective communication is important in adult social care settings 2. Understand how to meet the communication and language needs, wishes and preferences of an individual 3. Understand how to overcome barriers to communication 4. Understand principles and practices relating to confidentiality Understand why effective communication is important in adult social care settings 1.1 Identify the different reasons people communicate We communicate for different reasons, to portray their feelings, emotions, pain, opinions, etc.
• To achieve effective action. Aii Explain how effective communication can affect relationships in an adult social care setting between: a) Colleagues and other professionals Effective communication will help pass information easier and more accurately but will also minimise mistakes being made. Passing over good information will form a stronger working relationship between colleagues and other health care professionals. b) Individuals using the service and their carers Communicating with the services users well will also minimise mistakes and will make sure they have a clear understanding of what you are trying to put across to them. It would also open clear access for advice from colleagues or other carers.
As a carer I would discuss the options and choices available to the individual to allow them an informed choice regards their care. 2. Explain how communication affects relationships in the work setting * Communication can lead to good or poor service within an adult social care setting. Good communication with service users encourages participation in activities therefore promoting equality within the care setting. The service user can gain the trust and understanding from the care worker and therefore communicate with ease the needs that individual