TC201.1 Understand why communication is important in an adult social care setting. 1.1 Identify different reasons why people communicate. Communication is crucial for developing positive relationships with the residents and their familys. We communicate to express our emotions like courage or fear, joy or sorrow, satisfaction or disappointment with appropriate gestures and words. Communication is when two people or more exchange facts, feelings,ideas and impressions in ways that each person gains a common understanding of the message.
Good factual written and verbal communication and being able to use a variety of communication skills, will promote good understanding, and ultimately provide high quality care for our Service Users. In my position, it is imperative that I communicate with the Service User, and our Carers, in the correct way, to make sure that the needs of the Service User are understood, and dealt with correctly. When we initially meet with the service user, we discuss their needs and concerns, the level of care required, and the frequency of visits before we formulate a care plan that meets their needs. We have regular meetings with the Service Users and Carers to review plans, and implement any changes needed. We also telephone our Service Users, to ensure that everything is working well, with the service they are receiving.
*To build a good relationship between the clients and carers. 2. Explain how effective communication can affect relationships in an adult social care setting between: • Colleagues and other professionals Good communication between colleagues and other health care professionals ensures that a clients needs are being met consistently and the correct care is being given at all times. • Individuals using the service and their carers Good communication between carers and their clients is vital so that a carer can always give the client what they want and need to live as comfortably as possible day to day and so that any problems can be resolved quickly and without any discomfort to the client. It also builds trust between the carers and the clients.
Principles of communication in adult social care settings. 1) Understand why communication is important adult social care settings: 1.1) People communicate to express needs, share ideas and information, to reassure, to build relationships and to share experiences. Communication is an essential tool a carer can use to meet the needs of the client. Communicating with colleagues ensures effective team working and continuity of care. Clients communicate with their carers to express their needs and preferences and to ensure they are met.
Each team member shares information about their role and can highlight any problems or positives regarding the service user * Relationship with the service user. This is a one on one relationship. You have to listen and observe while delivering care. You have conversations and ask how they are and what they need. This is the most important relationship to establish and maintain because the service user needs to be able to trust you and feel safe.
Explain how effective communication affects all aspects of the learners work. Within the care setting I communicate using: Communication books, Handover with Colleagues, staff message book, Staff meetings, meetings with my Line Manager Etc. Effective communication is important as it ensures that information is: clear, concise, accurate, non-judgmental, and informative. This reduces the possibility of mistakes being made, and ensuring appropriate care service delivery. It is important to work as a team with your colleagues, so that you all
EXPLAIN HOW COMMUNICATION AFFECTS RELATIONSHIPS IN THE WORK SETTING When people communicate well with individuals in a work setting they usually feel satisfied. Good communication ensures that service users receive the best quality care and their individual needs met. It also enables you to build a strong relationship with a service users and colleagues. A relationship is built on trust. Trust is essential as care staff deal with every part of a service user’s life including very intimate personal care.
When you support someone, you will get to know and talk to them, and a relationship will grow. Professional relationships are built on respect, trust and good communication. Professional requirements and the Code of Practice relevent to the country you work in bind you to deliver a certain standard of service and behaviour. The Code of Practice covers issues such as treating people with respect, behaving honestly and being trustworthy, maintaining confidentiality and working in the best interests of the prople you support. 1.2 Explain how communication affects relationships in adult social care settings.
As a project worker I would discuss the options and choices available to the individual to allow them an informed choice regarding their support. Communication with other staff members ensures effective team working and continuity of support. It is important to have good effective communication skills to ensure high quality support. Effective communication skills ensures information is being passed on efficiently between other staff
You should be an active listener and listen carefully to what is being said, also to be able to act upon what had been said. You should be able to lead the team to attain the desired results. You should be able to act on the things that you have been told and work closely with the team to deliver the correct results. In the home I work we have a manager, deputy manager, senior care staff, care staff, cleaners, cooks, maintenance officers and administrators and we all seem to work effectively well as a partnership. Good working partnerships between staff within the home is essential.Staff meetings are a crucial part of partnership working.