It enables individual's to receive the care and support they need, in a person centred way and to be part of deciding the care that they will receive. Person centred care is good practice and helps to ensure that the correct and agreed care and support is given to each individual. No individual is the same and by having a person centred approach, it ensures that everyone is not treated the same, but in a way that respects their needs, wishes, preferences and values. Working to a person centred approach is essential in dementia care. It will help to maintain the individual's self-identity, self-respect and dignity.
Aii Explain how effective communication can affect relationships in an adult social care setting between: a) Colleagues and other professionals It is essential to have good communication between your colleagues and any other professions involved in the care of an individual. Tasks will be more successful with effective communication so you can discuss and gain information about the people you are caring for. With good communication between all those involved the individual is able to receive the best possible care. To develop within your role; effective communication is needed between your colleagues and managers so you are free to express what you think and how you feeling. b) Individuals using the service and their carers Effective communication is vital between carers and the residents.
Important factors such as the safeguarding of individuals, personalised care and quality treatment are checked. Essential standards expected are; Service user’s preferences are to be included within plans involving their care and be kept informed of any changes. They have the right to be consulted regarding their care, treatment or assistance and may refuse it they wish. Service users will be offered support in order to help them stay independent. Service users can expect to be accommodated within a clean and safe environment, protected from harm and treated with respect and dignity by social care workers.
Describe two ways how effective communication can affect relationships in an adult social care setting between individuals using the service, their carers, colleagues and other practioners. 1.Effective communication is key to building relationships in an adult social care setting. It assures the client is happy and feels safe and secure when working with thecare worker. It builds up trust and ensures the service user is provided with the best care. 2.Effective communication is vital between colleagues.
Task A Supervision Notes As an experienced social care worker you have been asked to mentor a new social care worker. You plan to use a supervision session to explain about the duty of care and how this helps to protect individuals from harm and abuse. Prepare a set of notes to help you in this supervision session. In the notes, you must include an explanation of: Ai What is meant by the term “duty of care” It is a legal obligation to provide care and support to vulnerable adults. The social care worker must do everything they can to keep the service users safe from harm, injury and abuse.
This is the most important relationship to establish and maintain because the service user needs to be able to trust you and feel safe. Aiii Explain why it is important that social care workers work in partnership with individuals using the service and their family. It is very important that you work in partnership with the service user and their family because they may be able to provide useful information to support you in your work and you may be able to provide useful information to support them being part of the individuals life. If there are communication barriers with the service user, a family member can share information with you about how you can better communicate with the service user. They can make you aware of dietary restrictions, preferences and dislikes so it is essential to establish and maintain a good relationship with a service users friends and family.
Understand how duty of care contributes to safe practice Explain what it means to have a duty of care in own work role. All service users should be supported and enabled to live in an environment which is free from prejudice and safe from abuse. My responsibilities under the duty of care is to do everything reasonable within the definition of my job role to make this happen. A duty of care is a legal obligation imposed on a carer requiring that they adhere to a good quality and standard of care. It is my duty to take care of vulnerable adults and to ensure that their needs and well-being are looked after.
If they are capable they will be able to tell you how they would prefer to be treated, and what their personal needs are. If they are unable to communicate with you, you could talk to their family, they could provide information about the history and preferences of the client. Another way that would also be useful is to talk to social workers, doctors or any other professional involved in the clients care, as they will be able to give you information on any medical conditions and needs etc that you need to be aware of. 2. Describe two ways of making sure that the history, preferences, wishes and needs of an individual using the service are recognised in support or care plans.
6.3.3.1 Explain why it is important to work in partnership with others. It is vital for the individuals support team to work with others to achieve a person centred approach towards the care, support or needs of the service user, this allows for the information to be shared confidentially and in agreed ways, to achieve the best standard of care for each individual. Also so that others that come in to the home can read or be passed on accurate and up to date information, so that they can provide a consistent approach to each individual and their needs. This also demonstrates respect, mutual beneficial practices for the individuals. It also allows each employee to understand each others roles, and what purpose
Bii Choose one of the situations and describe how best to manage the risks involved, explaining the reasons why this would be best practice. Biii Explain where a social care worker can find advice, support and information relating to conflicts and dilemmas in adult social care. Task C Guidance Notes Write a set of guidance notes for social care workers to help them deal with complaints. In the notes, you must: Ci Explain legal and organisational requirements for dealing with complaints. Cii Describe how best to respond to complaints from service users, other practitioners and the family of service