Assignment 201 Principles of communication in adult social care settings. TASK A Ai) * Verbal communication – sounds, words, language and talking * Non verbal - Sign language, body language/gesturing * Visual – signs, symbols, photos, picture cards, etc. * Written – with pen and paper, emails. Aii) * Show feelings and express emotions. * Socialize.
Principles Of Communication In Adult Social Care Settings Task A - Question booklet (Answers) Ai) Verbal communication which means, talking and sounds. Non Verbal which means body language, sign language and gestures. Visual which means signs, photos, symbols and picture cards. Written which means writing with a pen and paper, emails, texts. Aii) To socialize and talk to others.
This is so we can reduce mistakes and hopefully stop problems from occurring, it also helps to ensure the highest level of personal care can be given. This must mean that information given in the various forms of communication is clear, to the point, accurate, informative and non-judgmental. Using these guidelines for communication all colleagues can work better together towards the same goals for the service users. Some ways I currently use effective communication in my job is by using the house communication book, service user’s daily diaries, staff meetings, handover briefings, 3 or 6 monthly personal reviews or even just asking things quickly with shift leaders or key workers. * An explanation of why it is important to observe an individual’s reactions when communicating with them.
Explain how effective communication affects all aspects of working in adult social care settings. Communication is a vital factor when working in adult care, as it allows the needs and wishes of service users to be fully understood by staff members to ensure they have a fulfilled life. It also ensures low risk of any misunderstandings between staff members when discussing important matters so that everyone is in understanding. Explain why it is important to observe an individual’s reactions when communicating with them. It is important to see a person’s reaction when communicating, as it can give you evidence of their understanding.
2.3 Describe a range of communication methods and styles to meet the individual needs * Verbal communication...speaking clearly and slowly, using the correct tone/pitch, factual and giving the individual chances to respond * Non-verbal... ensure you have eye contact with the individual to show you are focused on that individual and to show you are listening to what they have to say also, body language can show importance of what you are saying, picture boards and showing objects to an individual who cannot understand verbal communication. 2.4 Explain why it is important to respond to an individual's reactions when communicating * It is important to respond to reactions to show that you are listening to the individual and that all individuals have understood what is being said. Reactions can show if there is any confusion or if they individual is happy or upset with what has been said. Understand how to overcome barriers to communication 3.1 Explain how individuals from different backgrounds may use communication methods in different
1.1 The reason why people communicate is to insure everyone has the correct information and instructions to follow, it also allows people to share ideas and experiences, express their feelings, socialize and ask questions. Communication enables people to build and maintain relationships with service users and work colleagues, to create a better working environment. It is easier for work colleagues to discuss and raise any concerns about a service user than to read in the care plan. 1.2 Communication can lead to good or poor service within an adult social care setting. Good communication with service users encourages participation in activities therefore promoting equality within the care setting.
They may be unhappy, or feel uneasy about talking to you. You will need to follow this up. - To make sure that you release what you had to say; A v Explain why it is important to find out about an individual’s: a) communication and language - to make sure what kind of communication will you use - verbal, writing, gesture - to make sure what language the person is using b) wishes and preferences - Knowing the wishes and preference is important to may feel comfortable in our presence A vi Explain how good communication can have a positive effect on the way a social care worker interacts with: a) colleagues - You can discover some information about communication
2.1 To find out the language needs and to find out how to communicate with people in your care you can find out by asking them, ask the key people, ask colleagues, read their files or you could get the relevant information from past homes or hospitals. 2.2 Some of the factors you may need to consider when trying to communicate with others could be their age, if you are trying to communicate with a child it might be easier to kneel down to their level and keep eye contact. Always be aware of your body language someone in the care system might find it difficult to communicate with people so always make sure that your body language is easy to read always assess their body language as well so that you can gauge their emotions and respond appropriately. I think it is important to make the young person aware that you are listening to what they are saying and that your concentration is fully on them and the issue at hand, a scared child could find
Principles of communication in adult social care settings 1. Understand why communication is important in adult social care settings Different reasons why people communicate are: * To express their needs * To express how they are feeling * To Share ideas/information * To socialise * To make relationships * To ask questions * To make their own choices * Express their preferences How effective communication affects all aspects of working in an adult care setting: People with learning difficulties find it harder than most people to understand the world around them. The carer should get to know the client and use right communication for that service user. If the carer doesn’t use effective communication the service user could become frustrated and act out which could end up with bad behaviours. Such as if the service user doesn’t talk effective body language, writing things down and pictures could work well.
Unit 1 Principles of communication in Adult Care settings 1.1 Peoples need to communicate to socialise, to build relationships, express needs, feelings, emotions, share ideas and information, to understand the others and be understood. 1.2 In a Adult Social Care Setting, the communication between the carer worker and the service user is the most important factor. The carer worker need to know about the user needs to do is job properly and give the best help in day basis. It is extremely important the communication with individuals and their families, doctors, others carers and staff members, promoting a good team working for the individual wellbeing. 1.3 On my job role, it’s crucial to observe an individual’s reaction when is communicating with me, because some of them have difficulties to express themselves by words and with the right observation, I receive more information and understand them better 2.1 It is important to find out about an individual’s wishes and preferences mainly to get to learn more about their personality, to understand their desires or needs, to also get to know them better.