2.3 Explain why it is important to observe an individual’s reactions when communicating with them – It is important to observe an individual’s behaviour because their body language is also a form of communication. Communication is a two way process called an interaction and it is important to observe people as you deal with them. As a carer we must be good communicators, this means much more than just talking to people. We must communicate through speaking, facial expressions, body language and gestures to name a few. 2.
Communication can also help or resolve conflict or differences. 2.1 Ways to establish the communication and language needs, wishes and preferences of an individual, finding out their home language or their preferred method of communication such as: sign language, makaton, braille, picture cards. If possible they may be able to communicate using finger spelling or using aids such as hearing aids. 2.2 The factors to consider when promoting effective communication, communication needs to be adapted depending on the environment and who your communicating with because you wouldn't necessarily talk to your friends the way you would with professional colleagues. 2.3 Communication methods and styles: nonverbal communication such as eye contact, touch, gestures, body language, behaviour.
:Verbal communication Verbal communication uses words to present ideas, thoughts and feelings. Good verbal communication is the ability to both explain and present our ideas clearly through the spoken word, and to listen carefully to other people. This will involve using a variety of approaches and styles appropriate to the audience we are addressing. Non-verbal communication This refers to the messages we send out to express ideas and opinions without talking. This might be through the use of body language, facial expressions, gestures, tone of voice, touch or contact, signs, symbols, pictures, objects and other visual aids.
CU303P/CT303 Principles of Communication in Adult Social Care Settings. 1.1 The different reasons why people communicate are To express needs, to share ideas and information, to reassure, to express feelings, to build relationships,to ask questions and to share experiences. 1.2 If you do not show effective communication then the person/people you are communicating with may not understand what you are trying to communicate to them. They may also misunderstand what you mean and give you an invalid response. 1.3 It is important to observe an individuals reactions so you are aware they understand what is being communicated to them.
All of these communicate something without the use of oral or written language. Even if words are not used, the silence can communicate in a nonverbal way” – www.onlinedictionary.com Reflective listening Usually to tell what people’s emotions we watch their nonverbal communication. Whitehouse M (2010) Stretch B states that understanding both what a person says and what a person feels, and then relaying this back to him or her in your own words. We can learn about people who are different from us by checking understanding can involve listening, checking understanding can involve listening to what other people say and then ask questions. When we listen to complicated details of other people’s lives.
If the service user has a hearing impairment they need to see my face clearly to lip read. But remember not to sit to close and not to invade their personal space. I should make sure my body language is appropriate. I need to be sure that my communication is being understood. The most straight forward way is to ask the service user to over what we have just communicated about.
1. to be understood 2. to share information 3. to give instructions 4. to share feelings 5. to share knowledge Aiii. Give reasons why it is important to observe the reactions of an individual using the service when you are communicating with them. * To be able to notice their reactions and to see what they really mean * To see whether they understood what was said Aiv. Explain why it is important to find out about an individual’s: a) Communication and language needs - To make sure that their needs are being met and they have the right equipments to use to enable them to communicate like hearing aids, glasses, pictures, card, and pen. b) Wishes and preferences - meeting the wishes and preferences would make the communication smoothly and misunderstanding can be prevented.
2.1 Compare ways to establish the communication and language needs, wishes and preferences of an individual speak to family or friends speak directly to the individual 2.3 Describe a range of communication methods and styles to meet individual needs Five senses to receive and communicate information: visual - seeing auditory - hearing olfactory - smelling kinaesthetic - feeling gustatory - tasting 2.4 Explain why it is important to respond to an individual’s reactions when communicating. When responding to an individuals verbal and non-verbal reactions you promote quality of services, create trust and builds rapport. You apply the organisations equality and diversity policies. In order to achieve these goals you need to decode the individuals verbal and non-verbal message. Failing to do so can cause the risk of confusion, misunderstanding or leave the individual with anxiety, frustration or bad feelings.
Aii Identify five different reasons why people communicate a) Show feelings and express emotions. b) Socialize. c) Pass and receive information. d) Be understood. e) Share knowledge.
Communication does not just involve listening or speaking to someone. Service Users may not be able to communicate verbally. I listen to my service users where they are able to speak and I talk to them in a manner that they will understand (Slowly, Simple English, short sentences etc). Where verbal communication is not possible, I use my experience to interpret their body language (do they look in pain, frightened, confused etc). If the service user can ‘sign’, using Makaton or similar sign language, I would attempt to learn the signs they use, and use them to communicate with them.