To receive information 3. To express how we feel 4. To help relationships grow 5. To develop knowledge Aiii Give two reasons why it is important to observe the reactions of an individual using the service when you are communicating with them (4 marks) If I observe the client whilst doing an assessment for example their reactions could indicate 1) If they are depressed 2) They are violent or could have the potential to become violent. This list is not exhaustive.
2. Message coded: You think about how you are going to translate your thoughts into communication. You put your thoughts into language or into some other type of code such as sign language or facial expressions. 3. Message sent: You deliver your message by speaking, signing or writing it.
Assignment 201 Principles of communication in adult social care settings Question booklet Task A – Short answer questions Ai Describe four different methods of communication. 4 marks Verbal - Being able to see the person you are communicating with face to face can help you see their response by reading their body language. Verbal communication includes sounds, words, language, and speech. Speaking is an effective way of communicating and helps in expressing our emotions in words. Written - Written communication is the most appropriate when detailed instructions are required, when something needs to be documented, or when the person is too far away to easily speak with over the phone or in person.
1.2 Effective communication affect all aspects of our work. It’s important to communicate as getting information can assist with the care we give. It can also help us to find out likes and dislikes, to improve quality of life. 1.3 Its important to observe an individual’s reaction when communicating with them so you can get an idea of how that person is feeling, we communicate through speaking, facial expressions, body language, position, dress and gestures. Body language is the most important way of communicating without using words.
It is important to be open minded and understanding to other attittues and beliefs and respect the differences between own and others. Sometimes we may have service users with other religions and beliefs and it is important to understand so we may help the service user maintain any of their beliefs and wishes. Everyone is entitled to their own attitutes and beliefs but its important it does not not have a negatitive impact on work. We can find out more of their wishes by reading care plans, asking senior member of staff or asking members of family. Reflecting on your own work helps you learn from previous experience, to be able to look back and think about how you could achieved the
Aiii Give two reasons why it is important to observe the reactions of an individual using the service when you are communicating with them. 4 marks To note any changes which affect care delivery, because if you don’t pick up on these you may miss out vital information about the individuals care needs. To ensure they understand you, because if they don’t they may feel unsure and may feel like they cannot tell you what they may need. Aiv Explain why it is important to find out about an individual’s: a) communication and language needs 2 marks To ensure you can communicate to the individual as well as possible, so you can find out exactly what they may need and find out what is best for them. If you cannot communicate with them then you will not know.