Assignment 2 - Management Control

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Question Comment on the “tightness” of the control system used by Fit Food, and the effects of this in terms of the (internal) cost and benefits to the organization regardless of whether the accounts are acceptable for publication. Result Controls Fit Food measures the performance of each division based on their achievement of annual operating plans such as divisional growth rate to 7% and bonus on achieved profit targets and stock option offered to corporate managers and divisional presidents. * The 7% divisional growth rate was the desired result – organizations’ true objective. * Bonus and stock options offered by Fit Food was a motivational factor in achieving the set targets. * Behavioural displacement is present in result control i.e. divisional personnel were focusing more on the areas measured (performance). Bonus and stock options created room for manipulation for result to look favourable such as aggressive revenue recognition, prepaying expenses and capitalizing machine parts cost in Drink and Cookie division. Cost (Internal) Benefits Action Control * Pre-action reviews – many discussions were held between the corporate and division management on the development & approval of the Annual Operating Plans (AOP) – tight action control. * The performance review meetings, quarterly, were quick and reviews were not detailed - loose action control * Behavioural constraints such as administrative constraints were not present in Fit Food Inc. Decision making were not restricted to higher organizational levels as the President and the Head of Department of each division were involved in decision making which suited their department and not the organization as a whole. Cost (Internal) * Operational delays - meetings held quarterly would cause delay decision making processes that would require urgent attention for the

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