From now on we are following a updated risk assesment plan and moving Mrs.A how she requested. 4. If a relative or friend has made a decision about Mrs. A care, support or life that she is not happy or comfortable with, i need to support Mrs. A to question or challenge the decision.My job is to make sure Mrs. A has a clare understanding. If Mrs. A remains sure that she is not happy with the decision, once she has information i can work with S/U to support her to challenge the decision. Any changes that are made as a result of this challenger must be safe for me, Mrs. A and anyone else involved.
As a carer I would discuss the options and choices available to the individual to allow them an informed choice regards their care. What could happen if there is ineffective communication between the following relationships? • You and your service users Lack of trust and confidence. Could give the wrong type of care. Could miss out on important information – which could result in harm.
Case Studies Case Study 1 Ci) Some of the different factors that might affect an individual’s ability to express their view can be their mental capacity, fear or even can be the service user not being asked or been given the information to make decisions or choices they would like. Cii) Different ways of gaining consent to activities and consent can be verbally, like explaining what you asking for consent to and why, in writing requiring a written response, for example permission/acceptance/refusal .Sometimes a formal response is required but at other times a nod is all that is needed. Ciii) If a social worker cannot gain consent or is unsure of the response you cannot carry on what you are doing try a different approach such as asking a relative or a senior member of staff or if all these options are not available refer to mental capacity act. But never carry out anything if there is no consent. Case Study 2 Civ) a range of approaches to help indivual make informed choices can be creating flash cards and other communication aids to help a person to understand the questions t is all about furnishing them with all the facts so they can make an informed choice.
[pic] Blank page for student notes. Diploma level 3 in Health & Social Care The following learning resources are for guidance/reference ONLY!!! Please do not copy, as your work may be rejected by your Assessor!! The following ‘outcomes’, need to be met, to show your assessor competency of your work practices. Your assessor will ask you to complete workbooks, to cover each unit of this award, which will differ, depending on which awarding body is being used.
She will need to review the legal requirements of keeping these records up to date. As a counselor it is important for her to stay consistent with the Code of Conduct (Bemister and Dobson 2011). If she does not stay on top of updating her client case files then adequate services may not be provided. Since Janice is rather new to being a counselor we can find the areas where she is uncomfortable and offer her training classes to help her become more comfortable. We will let her know that there is an open line of communication so if she ever feels uncomfortable or needs assistance on something that she does not feel knowledgeable or confident about then she can always go to a supervisor’s office.
Also reports will need to be written up. If the correct procedures are not followed then you could face suspension or dismissal. 2. Describe what a care worker must do if unsafe practice is reported but nothing is done to ensure it is corrected. They should firstly report it again to the next level of management remembering to document it all down.
Describe different ways to help an individual challenge decisions made by others (such as medical practitioners, social care workers and family members: Standing up for people that are self-confident or that lack confidence ensuring that they aware that the individual is unhappy, but ensuring that you are not putting words into their mouths and interrupting them while they are speaking. If while you are attending the meeting you feel that they are confusing the individual then you can speak out as an advocate. You may also have to write to certain people about a matter and must ensure you make clear and explain to them what you are writing and also ensuring that you are writing word for word in what they want to
This needs to be kept as confidential as possible. 2 Know how to access support for handling information in social care setting. 2.1 Describe how to access guidance, information and advice about handling information. You would go to your line manager. Then you would ask the main supervisor if the line manager cannot answer your enquiry.
REVIEW QUESTIONS – Chapter 8 1. What different components of a person's perceptual screens may distort communication? Perceptual screens are composed of the personal factors each person brings to interpersonal communication, such as age, gender, values, beliefs, past experiences, cultural influences, and individual needs. Perceptual screens are the windows through which people interact with each other. These screens can influence both the communicator and the receivers quality, accuracy and clarity of the message.
Once this has been established you can then inform the individual of their legal right and help to by offering further information and suggestions. Sometimes it maybe necessary to devise a plan to challenge any decisions made with the influence with the influence of other which the individual does not agree with. Another alternative could be that you act as their spokesperson if they do not feel confident enough to speak out, or to accompany them to any hearing or appointment involved in appealing against the decision. However, if the person is mentally impaired, you would have to get their signed permission to speak and act on their behalf before any health or social care workers would listen to you. Because of issues of confidentiality, you either have to be next of kin, or obtain powers of attorney or