Working towards a common goal requires being able to articulate thoughts and ideas with clarity and conciseness. Members of the interdisciplinary team must be able to explain the plan of care to client in a manner that is understandable; only then can the client make an informed decision regarding what treatment will be in their best option. Patients and health care providers must have a trusting relationship and open communication to enhance the possibility of better outcomes. Members of the healthcare team must have good communication skills to collaborate effectively as they are constantly sharing ideas and providing feedback. In
These concepts would be leadership, putting the patient first, communication and improvement. An organizations leadership should be trustworthy and be readily available when their staff comes to them with any concerns or issues they have with the facility. This concept also coincides with putting patients first. The staff should make it there top priority to understand their patients need. A patient safety and satisfaction should be the staff main focus.
This paper will review the application of these techniques and the impact techniques may have on a health care organization. Effective Techniques for Sharing Information One of the most effective techniques for sharing pertinent information and knowledge is the organizational structure. A formal structure is essential to permit groups within the organization to communicate knowledge with other staff members and other operations of the organization. The separation of my organization into a functional structure has had excellent rewards such as, effective use of knowledge between departments, and the delegation of projects by the proficiency and education of each department. Each group of the structure shares knowledge and works together with other departments and has the analytical skills to solve any issue that may arise.
To encourage the service user to actively participate in their care. To ensure the service users rights are maintained. To respect the service user as an individual. To promote independence. These influence work in the health and social care sector in many ways.
1.2 Whilst communication is about exchanging information, effective communication builds trust and respect and requires the skills to understand emotional needs, it improves work relations, improves teamwork, decision making, caring and problem solving. It also enables negative or difficult messages to be conveyed without causing
Being able to communicate with a service user so that you can understand their needs and that they understand you is very important to ensure proper is being provided and that freedom of choice is being promoted. Effective communication between colleagues and other health care professionals are just as important as this ensures that everyone involved in providing care is fully aware of all relevant information and that the care is being provided is consistent and respectful of the individuals needs and wishes. 1.3 There are many forms of communication not just talking. People also communicate through, facial expressions, body language and gestures, that’s why it is important to observe an individual whilst communicating as only 70-80% of communication is verbal, meaning that you could miss out on a large part of communication if you are not paying attention to the other aspects of communication. Posture is also a good indicator to how a person is feeling.
Communication incorporates the basic elements of communication; meaning there are so many cultural differences, personalities, languages, beliefs, values, morals, and behavior. This is why establishing positive communication along with understanding cultural differences will allow professionals to understand the patient while focusing on his or her need of care. Communication in the health care industry starts the minute a physician meets with the patient on the very first visit or with the receptionist the minute a patient walks in the health facility. When communication is established it should be maintained at all times and on all levels whether it is verbal or non-verbal. Effective Communication takes place through direct communication, voice messages, e-mailing, filling prescriptions, phone calls, memos, letters, and making appointments.
Explain how own role fits within the delivery of the service provider (3.1) a) Communicating promptly with the service user, other colleagues and my employer to coordinate care of patients as allowed by regulations. Information systems should be accessible and allow easy exchange of data in a confidential and responsible manner. b) Making sure patient’s advance directives are identified and utilized c) Assists patients and, where appropriate, encourages self care and self management of self-limiting conditions through good interaction d) Provide quality services in the most effective manner consistent with the best interest and convenience of the patient e) Help to maintain a unified, common, clear medical history and record of patient. Explain the effect of own role on service provision (3.2) i. Reduction in work load for Nurses.
In healthcare its essential for effective functioning in every part of the organization. Although with marketing, finance personnel and shipping and receiving departments they all receive directives, goals and objectives from the corporate office communication is what links all departments together and helps meet the goals of the organization for success. Everything a manager does involves communication to satisfy the customer, improve quality of work and have success in that organization. For this to work the employees must also be effective communicators. One key role of a good manager is to help and nurture their employees to improve their communication skills.
The goals of the ethical principles are respect for autonomy, beneficence, justice, and least harm. The ways that the organizational goals are tied to its ethical principles are the satisfaction of the patient the organization tries to make the patients happy and allows the patients to make his or her own decisions. Essentia Health St. Joseph’s Medical Center wants to ensure the patients his or her well-being and the highest quality of care that any facility could provide. The organization is committed to the respect for the patients, teamwork, and the happiness of the patients, the poor, and the powerless.