Apple Stakeholder Analysis

2206 Words9 Pages
1. Assume Apple is considering how best to respond to this information. Who are Apple's relevant stakeholders in this situation, and what are their stakes? 2. What attributes (power, legitimacy, urgency) do each of these stakeholders hold? 3. What responsibilities (economic, legal, ethical, philanthropic) does Apple hold toward each of these stakeholders? 4. Given your responses to the questions above, what actions do you think Apple should take with each of these stakeholders? Please give concrete examples, with good explanation. (your response to this question should form the largest part of your paper) Customers Customers are key stakeholders who help establish the reputation and identification for Apple. Apple believes in a high quality buying experience and has defined the needs of the customer and provided superior solutions and high-quality products. Apple has fervently grown their market share over the recent few years in part due to innovative design. They have adopted an approach that elevates the interests of a few stakeholders (customer for example) over those of others. While customer satisfaction has been high, Apple is selective about divulging information about how their products come to fruition. The recent fall out from the Foxconn scandal highlighted poor working conditions of factory workers in China. Apple must adopt a page from Starbucks strategy where they educate customers on the fair price they pay the farmers to procure coffee beans. Good communication is also vitally important in the management of expectations of customers. Customers want to feel that their views are listened to and acted upon – or to know why their advice has not been used. Apple must use a long term strategy towards managing customer expectation. They should start by rectifying poor working conditions in their supply chain process, mandating the subcontractors
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