Apollo Hospitals Analysis

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Universitas Pelita Harapan Executive Education Center Jakarta Case Study on Quantitative Analysis Forecasting Demand For Food At Apollo Hospitals Submitted by: Jahja EMBA Class Batch 3 February 11, 2015 BACKGROUND Apollo Hospitals is established in 1983 in Chennai. As of 2014, the Apollo Hospitals Group was an integrated healthcare organization with owned and managed hospitals, diagnostic clinics, dispensing pharmacies, and consultancy services. Apollo Hospitals now grow to over 8.300 beds across 51 hospitals. The Apollo Hospitals Bagalore at Bannerghatta Road was a tertiary hospital with 250 bed and have an average of 230 patients treated daily. This hospital has some challenge in their operational process especially in estimation of required quantity for food and beverage items. SITUATIONAL ANALYSIS On daily basis, the F&B Division had been preparing food items that were more than 20 % in excess of the quantity that was estimated based on previous experience. There are 45 plate/servings of rice were left over after dinner service one day; the consumption of rice for dinner that same day was 75 plates/portions. Food was prepared for around 230 in-patients daily for breakfast, lunch and dinner. And they ordered food from the menu given to them every day, for breakfast they were taken the food order the day before and for lunch and dinner were taken in the morning. The F&B Staff also had to account for the F&B requirements of out-patients, caregivers/attendants and visitor of the in-patients and the hospital staff. The final quantity of food was decided and prepared based on the orders from all in-patients and based on the experience of the F&B Staff (especially the Head Chef) to estimate. Normally, 10% excess food was prepared to avoid any shortage. PROBLEM ANALYSIS There is

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